Connextions Announces Launch of Consumer Technical Support for Olympus America.Business Editors/Technology Writers ORLANDO, Fla.--(BUSINESS WIRE)--Sept. 4, 2002 Connextions, a multi-dimensional outsourcing company, today announced they have been selected to provide end-user technical support for digital products sold by the Consumer Products Group of Olympus America Inc. This extends the existing relationship between Connextions and Olympus for customer support and fulfillment services of sales and consumer literature across all Olympus divisions. "Our selection by Olympus to expand its support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services is another significant milestone for us because it validates the success that customers have experienced with Connextions," said Jack LeFort, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Connextions. "We are thrilled to expand our relationship with Olympus and now offer technical assistance for Olympus' digital consumer products, in addition to the fulfillment and customer support already provided." "Connextions has helped us obtain significant cost savings while enhancing the customer experience as call and email volume has increased," said Robert Guida, Vice President, Operations and Administration at Olympus America. "We are very pleased to have found a complete outsourcing partner in Connextions." Connextions manages calls and email inquiries about Olympus digital consumer products at its Web-enabled contact centers in Orlando, FL and fulfills requests for product literature and manuals. The Connextions technical support program includes a state-of-the-art case management system and Web-based knowledge center that enables Connextions' customer service representatives to answer inquiries more efficiently on behalf of Olympus America. Connextions also provides a Web-based lead management tool that has been deployed to enable Olympus America management to follow up with requests for literature that come through various marketing channels. Connextions technical support solution has proven to be a very cost-effective platform for Olympus America. Through Connextions' call center service, Olympus has realized even faster response rate to queries, shorter talk time per call, faster response to answering calls and overall improved customer service. About Connextions Connextions is a multi-dimensional outsourcing company, providing a variety of solutions integrating information technology, web-enabled customer care and supply chain management services under one cost-effective platform. Connextions has a client list which boasts a plethora plethora /pleth·o·ra/ (pleth´ah-rah) 1. an excess of blood. 2. by extension, a red florid complexion.pletho´ric pleth·o·ra n. 1. of Fortune 1000 companies, including Mercedes-Benz U.S.A., Olympus, Nextel, EarthLink, JPMorgan Chase JPMorgan Chase (NYSE: JPM TYO: 8634 ) is one of the oldest financial services firms in the world. The company, headquartered in New York City, is one of the leaders in investment banking, financial services, asset and wealth management and private equity. With assets of $1. , Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. , Blue Cross and Blue Shield Blue Shield A US not-for-profit health care insurer that is a reimbursement intermediary for physicians. Cf Blue Cross. and others. Headquartered in Orlando, Florida The city of Orlando is a major city in central Florida and is the county seat of Orange County, Florida. According to the 2000 census, the city population was 185,951. A 2006 U.S. , Connextions has over 360 employees, and operates a state-of-the-art eBusiness campus featuring a 200,000-square foot computerized fulfillment warehouse, 400 seat multi-channel call centers and an advanced data and Web hosting Making a Web site available on the Internet. Many ISPs host a few personal Web pages for an individual at no additional cost above the monthly service fee, but the address is subordinate to the ISP; for example, www.friendlyisp.com/pat_smith. center. The eBusiness campus also caters to the 115,000 square-foot facilities for sister company Magnetix, which is a leader in the media manufacturing industry. Connextions is a privately held Company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. , which was founded in 1996 by CEO Jack LeFort, four years after his acquisition of Magnetix in 1992. Further information is available at http://www.connextions.net About Olympus Olympus Optical Co. is a global leader in designing, manufacturing and marketing optical-digital products for health care and consumer segments. The company leverages R&D investment in technology and manufacturing processes in diverse business lines including minimally invasive diagnostic and surgical endoscopes, advanced clinical and research microscopes, chemistry-immuno analyzers and lab automation systems, as well as consumer products including digital and film cameras. In the U.S. and Canada, Olympus America serves health care, scientific and commercial laboratory markets with integrated product solutions and other service offerings and is the market leader in the gastrointestinal endoscopy gastrointestinal endoscopy Endoscopy A diagnostic procedure in which a flexible fiberoptic endoscope is passed into the esophagus, stomach, and upper small intestine–depending on the level at which lesions are anticipated Indications Dyspepsia, persistent and clinical and educational microscope segments. The company's category-leading consumer camera products and services business spans North and South America South America, fourth largest continent (1991 est. pop. 299,150,000), c.6,880,000 sq mi (17,819,000 sq km), the southern of the two continents of the Western Hemisphere. . Olympus America works collaboratively with its customers and parent company to develop state-of-the-art products and services that by design are innovative, intelligent, and easy to use, and provides business services to its sister companies Olympus Industrial America and Olympus Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. . For more information, visit http://www.olympus.com. |
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