Connexion by Boeing Selects Industry Leading PeopleSoft CRM Solution.

Business Editors/High-Tech Writers

PLEASANTON, Calif.--(BUSINESS WIRE)--April 9, 2002

Pure Internet Suite Provides Best-in-Class Functionality for

In-flight Broadband Communications Service

PeopleSoft Inc. (Nasdaq:PSFT) today announced that Connexion by Boeing, a business unit of the world's largest aerospace company, has selected PeopleSoft's Customer Relationship Management (CRM) solution to streamline and monitor its broadband data communications service operations.

"With our pioneering business model, we require a flexible solution that provides our service customers with fast, efficient and responsive customer care," said Joe Shaheen, Jr., director of Operational Services for Connexion by Boeing. "PeopleSoft CRM supports our vision for a customer-focused and streamlined approach to problem identification and resolution -- all within a real-time, Internet-based environment."

Connexion by Boeing(SM) is an innovative, technology driven service that provides real-time, high-speed broadband connectivity to commercial, private and government aircraft during flight. Using the service, airline and private aircraft passengers gain personalized and secure access to the Internet, company intranets and television, news and audio content.

Connexion by Boeing will use PeopleSoft CRM HelpDesk to track and manage system component operational status through its Enterprise Operations Center in Irvine, Calif. Dynamic query capabilities in the application will provide customer care agents and field maintenance personnel with a comprehensive and prioritized view of outstanding performance issues, proven solution strategies and how resources can be effectively dispatched for quick resolution.

"Connexion by Boeing's selection of PeopleSoft CRM is an example of an organization leveraging the Internet for strategic advantage," said Stan Swete, senior vice president and general manager, PeopleSoft CRM. "The ability to both instantly access customer information and resolutions, and monitor its ongoing operations, will enable Connexion by Boeing to differentiate its service by providing personalized customer care in real time."

The PeopleSoft CRM Support module automates critical, day-to-day business processes for the customer care agent. These processes include access to caller histories, interactive scripts for multiple customer interchange scenarios, recording and tracking of inquiries, and access to general system status information. PeopleSoft's pure Internet CRM solution empowers Connexion by Boeing customer care agents, and its service users, with web-based self-service tools to access critical customer information in real time. These tools include a comprehensive knowledge management search engine that enables users to search the resolution database for proven solutions matching the search criteria.

PeopleSoft CRM Warehouse capabilities will provide both tactical and strategic visibility into the Connexion by Boeing service operations. The Support Insight analytics application will allow the Operational Services management team to assess the effectiveness of its customer care operations through the analysis of call and caseload trends, agent utilization, and performance to service-level agreements. Having immediate visibility into the customer care process will support accurate, informed resolution decisions by customer care agents. Additional CRM Insight applications will be phased in to optimize the data management and reporting capabilities of the integrated CRM solution. PeopleSoft CRM Portal products will be progressively implemented to support authorized visibility across the entire enterprise and into a wide range of operational data views.

The first phase of the Connexion by Boeing solution is being deployed through a PeopleSoft Consulting Implementation Lab operated by certified PeopleSoft consultants specializing in the deployment of PeopleSoft Accelerated Solutions. The implementation is expected to be complete in Q2 of this year.

About Connexion by Boeing

The Connexion by Boeing service is currently available to the executive services market in the U.S., which includes operators of private and government aircraft. Connexion by Boeing also remains on track with leading European carrier Lufthansa to begin service trial in late 2002/early 2003. For additional information, visit the Connexion by Boeing web site at www.connexionbyboeing.com.

About PeopleSoft

PeopleSoft (Nasdaq:PSFT) is the world's leading provider of application software for the real-time enterprise. PeopleSoft pure Internet software enables organizations to reduce costs and increase productivity by directly connecting customers, suppliers, partners and employees to business processes on-line, in real time. PeopleSoft's integrated, best-in-class applications include Customer Relationship Management, Supply Chain Management, Human Capital Management and Financial Management. More than 4,700 organizations in 107 countries run on PeopleSoft software. For more information, visit us at www.peoplesoft.com.

PeopleSoft and the PeopleSoft logo are registered trademarks. All other company and product names may be trademarks of their respective owners.

Note to Editors: PeopleSoft and the PeopleSoft logo are registered trademarks. All other company and product names may be trademarks of their respective owners. Copyright (c) 2002 PeopleSoft, Inc. All rights reserved.