Connected and Peregrine Systems Form Alliance to Offer Customers Remote Assist and Healing Solutions for IT Problems.

Business/Technology Editors

NATICK, Mass.--(BUSINESS WIRE)--Nov. 20, 2000

Integrated solution will reduce the total cost of ownership of an

organization's IT infrastructure

Connected, a leading provider of eSupport solutions, and Peregrine Systems(R), Inc. (NASDAQ: PRGN), the leading provider of Infrastructure Management software and e-Infrastructure solutions, today announced an alliance to provide customers with an integrated software solution offering remote assist, PC self-healing, and disaster recovery functionality for IT infrastructure problems.

The combined technology of Connected TLM and Peregrine's ServiceCenter(R) allows companies to reduce the total cost of ownership of their business PCs while improving the level of service provided for a host of IT-related problems extending across PC hardware and software.

"Teaming up with Peregrine enables us to more quickly bring our cost-saving solution for managing a company's IT infrastructure to Fortune 1000 companies," said Craig Randall, vice president of marketing at Connected. "Connected adds value to the corporate IT department by decreasing time and money spent on PC maintenance. Our alliance underscores the quality of our enterprise eSupport solution."

Connected's enterprise eSupport technology, Connected TLM, reduces help desk calls and provides the help desk with powerful PC diagnosis and self-healing capabilities. By automating application healing, virus repair, PC migration, asset discovery, disaster recovery and backup, Connected TLM eliminates company-wide PC problems and enables the IT staff and help desk to deliver critical user services while reducing PC support overhead. Connected TLM silently and securely captures a complete PC profile on a regular basis and sends any changes that have taken place to a server via IP. This enables asset tracking, automatic self-healing, problem diagnosis and real-time file retrieval.

Peregrine's ServiceCenter is a consolidated service desk application, which provides a single point of control for all infrastructure of a corporation. The suite of integrated application modules focuses on interrelated events that occur throughout the lifecycle of the IT infrastructure and enables an organization's personnel to diagnose and solve IT infrastructure problems. When integrating Connected TLM technology with Peregrine's ServiceCenter, help desk agents can respond to problems directly through ServiceCenter with the ability to diagnose and solve IT infrastructure problems as well as manage changes and costs associated with these activities.

"Connected's eSupport solution complements our offerings by providing customers with a one-stop, Internet-based answer to their PC maintenance issues," said Bill Keyworth, vice president of product marketing at Peregrine. "Customers will benefit from the combined solutions with the ability to offer enhanced help desk and customer service capabilities, while reducing the cost of managing their IT infrastructure."

About Peregrine

Peregrine is the leading provider of Employee Self Service, Infrastructure Management and e-Market enablement solutions that help ensure the reliability, productivity and cost-effectiveness of organizational infrastructure. Peregrine provides Infrastructure Management solutions to organizations that permit them to manage the availability and cost of their technology, facilities and transportation infrastructure. Peregrine also provides Get.It!(TM) Employee Self Service Weblications(TM) to allow any employee in the organization to get what they need to get their job done. By integrating Employee Self Service Weblications, such as e-Procurement, with total lifecycle Infrastructure Management and e-Business transaction exchange, Peregrine solutions empower organizations to make better and faster business decisions. In a world moving toward 24-hour global commerce, Infrastructure Management combined with Employee Self Service and e-Business transaction exchange is a key to competitive success.

Founded in 1981, Peregrine is headquartered in San Diego, California with offices throughout the United States as well as in the United Kingdom, Belgium, Brazil, Canada, France, Germany, Denmark, Italy, Japan, Mexico, Netherlands, Norway, Spain, Sweden, Switzerland, Australia and Singapore. Peregrine also has alliance partners and distributors located throughout these regions and in Latin America. More information on Peregrine is available on the World Wide Web at http://www.peregrine.com.

About Connected

Connected provides eSupport solutions, including application healing, migration, asset discovery, disaster recovery and backup for enterprises of all sizes. Connected's Internet-based solutions are designed to reduce the total cost and burden associated with supporting PCs because its advanced technology solves the problems that occur during the life of a PC. Connected's solutions are used worldwide by many of the largest corporations and have garnered numerous industry awards including: PC Magazine's "Editor's Choice" and "Best of 1999;" InfoWorld's "Hot Product," "Best of Test Center," and "Hot Companies;" CNET's "Buy It;" PC Computing's "4 Star Award;" and Upside's "Hot 100." Connected is based in Natick, Massachusetts. For more information visit www.connected.com or call 1-800-353-3078.

Peregrine Systems and ServiceCenter are registered trademarks and Get.It! and Weblications are trademarks of Peregrine Systems, Inc. Connected and its logo are property of Connected. All other trademarks are the property of their respective holders.