Connected Introduces TLM 6.2 to Protect Corporate Data and Reduce the IT Support Burden.

Business/Technology Editors

FRAMINGHAM, Mass.--(BUSINESS WIRE)--April 15, 2002

New Version of Market-leading PC Data Protection Software Now

Includes Complete Windows XP Support and the Most Comprehensive PC

Lifecycle Management Capabilities Available

Connected(TM) Corporation, the market-leading provider of PC data protection and management solutions, today announced the release of Connected TLM(TM) 6.2. An enhanced version of Connected's award-winning software, TLM 6.2 features increased support for computers running on Microsoft Windows XP and offers the most comprehensive PC lifecycle management capabilities on the market. The result is a complete solution that significantly reduces IT and Help Desk staff burdens and costs.

Recent Gartner Group research shows that approximately one-third of organizations have problems consistently delivering quality services to their internal base of users. The high volume of Help Desk calls requires a substantial amount of time and resources, and in many instances, the problems remain unresolved. Better support solutions can help.

Connected TLM allows IT staff to support as many as three times the PCs they would normally be able to, and reduces Help Desk calls by 40 percent, freeing up the IT staff to deliver critical business enhancing services, rather than losing ground constantly fighting fires or simply maintaining existing infrastructure. What used to take days or weeks to solve, Connected can resolve within minutes or hours.

"With all of the issues involved in providing technical support for an organization, it is necessary to find ways to increase efficiency to ensure that operations run smoothly," said Dave Cane, Connected's founder and SVP of Engineering. "Connected TLM reduces many of the time-consuming tasks related to PC technical support by giving the individual users the ability to heal or roll back their own systems to a working state or, if necessary, providing the IT staff with the tools to diagnose and address their problems remotely. The efficiency that TLM provides gives users time to both solve more challenging PC issues, and focus on additional business enhancing activities."

New features available in Connected TLM 6.2 include:

-- Complete XP Support--Connected TLM now features added Windows XP support for asset survey, automated heal and remote assist functionality, making it a complete data protection and recovery tool that is compatible with the latest Microsoft operating systems.

-- Enhanced Migration Capabilities--TLM 6.2 now supports Windows XP as part of its PC migration module, providing the most flexible and comprehensive PC migration solution available.

"Even in the best of times, providing adequate support for individual PC users can be a thorn in the side of IT departments and Help Desks," said Bob Brennan, CEO of Connected Corporation. "Connected TLM offers much-needed relief for these professionals by giving them a way to support three times as many PC users, all from a centralized location. As a result, the support staff can be more efficient and more cost-effective. And, they achieve this while automatically protecting all the vital corporate data stored on PCs."

Connected Corporation's software is used by 400 of the world's largest corporations to ensure the security, protection and availability of their PC-based corporate information. Offered as both product software and a hosted service, Connected TLM is the only product on the market that solves the PC management, secure backup and disaster recovery needs for large enterprises, even those with 100,000 PCs or more.

Connected TLM's functional modules, which include, Backup and Retrieve, Asset Discovery, Remote Assist and PC Migration, deliver system self-healing capabilities, enabling IT departments to easily and affordably manage their company's PCs--regardless of quantity or location. Furthermore, Connected reduces Help Desk calls by about 40 percent and decreases time spent on remaining calls, resulting in radically increased productivity, reduced workload and a time and money savings.

Pricing and Availability

Connected TLM is available as a product suite or a hosted service offering. For more information and pricing on Connected TLM 6.2, please contact Connected Sales (1-800-934-0956) or [e-mail]. The Connected TLM agent is compatible with Windows 95, Windows 98, Windows ME, Windows NT/2000 or Windows XP. The TLM Data Center Software is compatible with Windows 2000 Server (with Microsoft SQL Server 2000).

About Connected

Based in Framingham, Massachusetts, with multiple U.S. and international offices, Connected Corporation is the market-leading provider of PC data protection and management solutions, including secure backup and recovery, application self-healing, PC migration, and asset survey capabilities for enterprise desktop and mobile PCs. Connected's PC lifecycle management technology improves enterprise productivity by significantly reducing computer downtime, and the costs and burdens associated with managing PCs and their stored information assets. More than 400 of the world's largest corporations, including Cisco Systems, Compaq, EMC, GAP, Goodrich and Hewlett-Packard, use the award-winning Connected TLM software. For more information visit www.connected.com or call 1-800-353-3078.

Connected and Connected TLM are trademarks of Connected Corporation. All other names and trademarks are the property of their respective holders.