Connaissance Supports Siebel 7.

Business Editors & High Tech Writers

CHICAGO--(BUSINESS WIRE)--Oct. 1, 2001

Connaissance, an eBusiness solutions provider specializing in CRM, today announced its support for Siebel 7, the seventh major release of Siebel eBusiness Applications from Siebel Systems Inc., (Nasdaq:SEBL), the world's leading provider of eBusiness applications software.

Connaissance will offer clients Siebel 7 as part of its solutions, delivering complete eBusiness solutions that increase productivity, maximize revenue and profit, and significantly enhance customer acquisition, satisfaction, and retention.

Siebel Systems enables software vendors to easily integrate solutions through its open, extensible, advanced Smart Web Architecture. Unlike rudimentary HTML clients, Siebel Smart Web Architecture combines a zero-footprint, browser-based Web client and a user interface with levels of interactivity and usability traditionally available only in Windows applications. The Siebel Smart Web Architecture enables organizations to leverage the industry's best eBusiness applications at the lowest total cost of ownership.

Siebel 7 extends the reach and functionality of Siebel Systems' industry-leading suite of integrated, multichannel eBusiness applications, enabling organizations to translate customer relationship strategy into execution by effectively aligning and rapidly integrating channels, employees and partners. Siebel 7 allows organizations to manage, synchronize and coordinate all customer touch points across the Web, call center, field sales and service personnel, and partner channels.

As one of the first Siebel Premier Alliance Partners, Connaissance has built a full suite of products and services that exclusively support Siebel eBusiness Applications, including voice over IP, CRM strategy development, comprehensive training and eLearning offerings. Connaissance prides itself on its ability to integrate Siebel eBusiness Applications; its staff of 100% Siebel Certified consultants enables Connaissance to support the integration of Siebel eBusiness Applications into complex IT environments.

"Siebel 7 delivers a complete and comprehensive eBusiness vision that will add tremendous value to our current and future customers," said Jeff Lusenhop, Chairman and CEO of Connaissance. "Siebel 7 further establishes Siebel Systems as a leader in eBusiness solutions, especially for customers who require a multichannel solution that incorporates industry specific best practices to reduce costs and acquire, service, and support customers."

Connaissance offers eBusiness consulting that helps companies enhance their focus and leverage their investment in Siebel eBusiness Applications software. Connaissance has the experience and expertise to assist in developing a strategy for Siebel 7 that will enhance a company's competitive position, reduce costs to acquire, service, and support customers, as well as increase long-term customer value.

"Connaissance and Siebel Systems enjoy a successful partnership," commented Mercedes Ellison, Vice President, Alliances for Siebel Systems. "Siebel 7, combined with Connaissance's business expertise, offers high impact and valuable solutions to our customers."

About Connaissance

Connaissance provides eBusiness solutions, particularly those directed at CRM and eCommerce strategies. In this area, Connaissance is a one-stop provider, enabling businesses from various industries to define their eBusiness and CRM strategies, and to develop custom technical solutions that support those strategies. The focal point of their business is integration, implementation, documentation and web-based services involving Siebel eBusiness Applications. They also offer a line of software products to enhance client's eBusiness solutions. Connaissance is headquartered in Columbus, Ohio. For more information, please visit their Web site at www.connaissanceconsulting.com or call at 1-800-777-8649.

About Siebel Systems

Siebel Systems, Inc. (Nasdaq:SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.