ConferencePlus Client Study Finds Web Conferencing Satisfaction Levels Have Increased.SCHAUMBURG, Ill. -- Conference Plus, Inc. (ConferencePlus(TM)), a leading global provider of audio, web, and videoconferencing A real time video session between two or more users or between two or more locations. Although the first videoconferencing was done with traditional analog TV and satellites, inhouse room systems became popular in the early 1980s after Compression Labs pioneered digitized video systems services dedicated to the workplace of the future, today announced that it's 2004 customer survey and usage data revealed an increased customer satisfaction rate of their WebPlus(TM) web conferencing A videoconferencing session via the Internet. In order to interact with other participants, attendees use either a Web application or an application downloaded into their client machines. service. ConferencePlus is a subsidiary of Westell Technologies, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :WSTL) and has been a leading wholesale and retail provider of audio, web and videoconferencing services since 1988. Every day, ConferencePlus randomly surveys its clients to determine customer satisfaction levels and identify trends and needs in the marketplace. These surveys are tabulated, analyzed, and reviewed on a monthly basis. The 2004 cumulative results of these daily surveys show a high correlation between increased usage of WebPlus services and increasing customer satisfaction by both large and small businesses. ConferencePlus has partnered with three of the industry's leading providers -- Microsoft(R) Office Live Meeting, WebEx(TM) and WebDialogs to create the WebPlus service suite. The 2004 ConferencePlus survey report showed customer satisfaction for WebPlus exceeding 98%. The ConferencePlus WebPlus customer satisfaction is approaching the 99.5% level experienced with its AudioPlus(TM) and VideoPlus(TM) services. At the same time, web conferencing usage has more than doubled in the past year with continued industry growth anticipated in 2005. "The Internet has changed the way companies communicate and how people address their business relationships," said Ken Velten, Senior Vice President of Marketing, ConferencePlus. "We are hearing loud and clear that web conferencing offers a viable alternative to business travel and is significantly enhancing the traditional audio conference call," Velten said. "Early on, our surveys showed that customers felt web conferencing was too complicated. To help overcome this obstacle, we worked closely with our web conferencing vendors to develop our own in-house, certified Web Help Desk to support our integrated audio and web meetings. On average, we answer calls for technical support in 30 seconds and provide a resolution within five minutes," Velten said. "Our survey results show that many of our customers really appreciate this type of attention and responsiveness. Compared to many firms in the industry, we have also developed a WebPlus training program, integrated audio and web conferencing tools, and integrated audio and video invoicing to support our customers and simplify their conferencing experience," Velten added. To help simplify the WebPlus service, ConferencePlus offers "MyAccount Dashboard", a unique web-based tool that enables clients to quickly and effectively manage, schedule and launch their automated audio and web conferences with Single Sign On (SSO See single sign-on and CSO. SSO - single sign-on ) capabilities. Once they have logged into MyAccount Dashboard, SSO enables users to launch their web conference with a single click. For larger customers, ConferencePlus can extend the SSO environment to the user's workstation, with validation occurring at the time they logon See login. 1. (jargon) logon - login. 2. (networking) logon - In ACF/VTAM, an unformatted session-initiation request for a session between two logical units. to their network. "Technology changes often outpace out·pace tr.v. out·paced, out·pac·ing, out·pac·es To surpass or outdo (another), as in speed, growth, or performance. outpace Verb [-pacing, the ability of most people to fully realize the benefits," Velten said. "We feel that by offering our customers a choice of services, and backing those choices with tools and support that simplify their experience, we enable them to more quickly and easily adapt to the new technology and capture the productivity gains," he added. About Conference Plus, Inc. Conference Plus, Inc., a leading global provider of audio, web and videoconferencing services is dedicated to the workplace of the future - now. ConferencePlus is transforming the way work is done through its market-leading multimedia conferencing See videoconferencing and data conferencing. solutions that combine innovation, proven technology and exceptional customer service. Headquartered in Schaumburg, Illinois Schaumburg is a village in Cook County and DuPage County, Illinois. As of the 2000 census, the village had a total population of 75,386. As of 2005, the population slightly dropped to 72,690 according to the Census Bureau. with an international headquarters in Dublin, Ireland, ConferencePlus is a subsidiary of Westell Technologies, Inc. (NASDAQ:WSTL). Additional information about ConferencePlus can be obtained by visiting http://www.conferenceplus.com. About Westell Westell Technologies, Inc., (NASDAQ:WSTL) headquartered in Aurora, Illinois Aurora is the largest city in Kane County, Illinois. The city also lies within DuPage, Will and Kendall counties. As reported in the 2000 U.S. census, the city was home to 142,990 people, while the city's estimated 2006 population is 170,617. , is a Tier-1 provider of intelligent, carrier-class broadband access See broadband and wireless broadband. products manufactured using a TL9000 registered quality management system. Westell offers high-speed broadband/DSL technology products for carriers, service providers and business enterprises around the world. For more information visit http://www.westell.com. "Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " statement under the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and 1995: Certain statements contained herein including, without limitation, statements containing the words "plans," "believe," " on track, " "anticipate," "committed" "expect," "estimate", "await," "continue," "intend," "may," "will," "should," and similar expressions are forward looking statements that involve risks and uncertainties. These risks include, but are not limited to, product demand and market acceptance risks, need for financing, the economic downturn in the U.S. economy and telecom market, the impact of competitive products or technologies, competitive pricing pressures, product development, excess and obsolete inventory Obsolete Inventory Term that refers to inventory that is at the end of its product life cycle and has not seen any sales or usage for a set period of time usually determined by the industry. This type of inventory has to be written down and can cause large losses for a company. due to new product development, commercialization and technological delays or difficulties (including delays or difficulties in developing, producing, testing and selling new products and technologies), the effect of Westell's accounting policies, the need for additional capital, the effect of economic conditions and trade, legal social and economic risks (such as import, licensing and trade restrictions A trade restriction is an artificial restriction on the trade of goods between two countries. It is the result of protectionism. However, the term is not uncontroversial since what one part may see as a trade restriction another may see as a way to protect consumers from inferior, ) and other risks more fully described in Westell's Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the fiscal year ended March 31, 2004 under the section "Risk Factors". Westell undertakes no obligation to release publicly the result of any revisions to these forward looking statements that may be made to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events. |
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