Conference agenda. (Cover Story).Sunday, Sept. 29 7 p.m. * E-Quicksand: Avoiding the Latest Pitfalls in F-mail, Spain, Privacy and Performance Issues Managing the electronic flow of information to minimize risks ranging from privacy to trademark piracy to U.S. Securities and Exchange Commission violations. Andrew Katz, member Robert H. Hammesfahr, member Cozen coz·en v. coz·ened, coz·en·ing, coz·ens v.tr. 1. To mislead by means of a petty trick or fraud; deceive. 2. To persuade or induce to do something by cajoling or wheedling. 3. O'Connor Monday, Sept. 30 7:45 a.m. * Sampling the F-Potpourri An introduction to the conference, featuring various statistics on technology and the industry. Paul C. Tinnirello, executive vice president, Information Services See Information Systems. AM Best Go. 8 a.m. * Technology as Change Agent Keynote speaker Cecilia Claudio helped lead the tech revolution at Farmers Insurance Co. Recent large-scale information projects include Agency Dashboard, Operation Restore and Customer Relationship Management. Cecilia Claudio, senior vice president and CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. Farmers Group Inc. 9 a.m. * Out-of-the-Box Thinking Noun 1. out-of-the-box thinking - thinking that moves away in diverging directions so as to involve a variety of aspects and which sometimes lead to novel ideas and solutions; associated with creativity divergent thinking Without Blue-Sky Technology American Skyline Insurance Co. had a unique chance to start fresh with new technology: That meant state-of-the-art computer systems, next-generation networks and wireless technology for claims filing, interoffice in·ter·of·fice adj. Transmitted or taking place between offices, especially those of a single organization: an interoffice memo; interoffice conferences. communications and customer service. Earnest Hines, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Michael Edwards, vice president, Information Technology American Skyline Insurance Co. * Reinsurance The contract made between an insurance company and a third party to protect the insurance company from losses. The contract provides for the third party to pay for the loss sustained by the insurance company when the company makes a payment on the original contract. E-Strategy The latest on electronic-transaction platforms, portals, client integration and partnerships. Bill Ludwick, vice president American Re Derek Scannel Swiss Re Swiss Re is the world’s largest reinsurer, now that it has acquired GE Insurance Solutions (Ligi 2006). Founded in 1863, Swiss Re now operates in more than 30 countries. General Electric owns 8.9% of the firm. Life & Health North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Swiss Re 10 a.m. * Cultivating the Financial Institution F-Distribution Market How Internet-based insurance-banking distribution platforms are opening new distribution paths. Lou Hensley, co-president Pivot * Enabling the Agent/Broker SalesLink, Fidelity & Guaranty As a verb, to agree to be responsible for the payment of another's debt or the performance of another's duty, liability, or obligation if that person does not perform as he or she is legally obligated to do; to assume the responsibility of a guarantor; to warrant. Life Insurance Co.'s Internet operation receives nearly 1 million hits a month, keeps tabs on its nationwide network of producers, handles most of its producer relations and is maintained without a large in-house tech staff. Harry Stout, president Mark Stone, vice president for corporate communications Corporate communications is the process of facilitating information and knowledge exchanges with internal and key external groups and individuals that have a direct relationship with an enterprise. and e-business Fidelity & Guaranty Life Insurance Co. 11 a.m. * Making New Connections For Mitchell International, being an online insurance aggregator means using electronic capabilities to link a disparate industry Robert S. Bland, chairman & founder QuoteSmith.com Inc. Tony Aquila, executive vice president, Sales, Product Management and Marketing Mitchell International * Redefining the Insurance Supply Chain Insurance is no different from other financial industries that are reinventing their processes through technology. John Rubens, executive vice president and CIO Matthew Flanagan, executive vice president GRX GRX Getright Download List (file extension) GRX Granada, Spain - Granada (Airport Code) GRX Grunts (FAO fish species code) GRX GPRS Roaming Exchange Node GRX Graphics Technologies Kaj Ahlmann, chairman and CEO Inreon 1 p.m. * Rebuilding From Within John Kellington is a key member of an unusually tech-savvy management team (Dan Carmichael, former head of IVANS IVANS Insurance Value Added Network Services , is the new CEO) that is remaking Ohio Casualty into a 21st-century competitor. Kellington led the development of Ohio Casualty's new policy-processing system, improved the delivery of new applications and developed a comprehensive technology strategy. John Kellington, chief technology officer Ohio Casualty Group 2 p.m. * Launching the Digital Insurer Humana recently launched its first "digital" health plan in Memphis, Tenn. This is the story behind the rollout of Emphesys. Dr. Jacque J. Sokolov, chairman and senior partner Sokolov, Sokolov, Burgess * Taking a Fresh Look at Reinsurance Technology can be a significant lever for growth in insurance and reinsurance. The key to keeping technology strategy vital is continuous evaluation and alignment. Are we investing strategically? Are we focused on the right priorities? Are we achieving our goals? It is vital that the industry develop a greater capacity to master data and harness it, so that we fully understand the risks we underwrite. Ronald Pressman, president GE Employers Reinsurance Corp. Alex Letts, CEO RI3K Ltd. 3 p.m. * Ending the Paper Chase How Empire BlueCross/BlueShield turned to Web-based health-claims processing and adjudication The legal process of resolving a dispute. The formal giving or pronouncing of a judgment or decree in a court proceeding; also the judgment or decision given. The entry of a decree by a court in respect to the parties in a case. to deliver dramatic savings in administrative time and costs. Getting there meant taking its enterprisewide business online to better serve each of its core constituent groups (brokers, members, providers and employers) via the Internet. David B. Snow Jr., president and COO Empire BlueCross/BlueShield * Reinventing the Online Insurance Destination Hartford is one of the nation's most innovative marketers, and InsWeb has been on an aggressive online evolution. Here's a look at where the needs of carriers and the abilities of aggregators intersect. George Thacker, senior vice president Hartford Insurance Group Hussein A. Enan, chairman and CEO Ins Web Corp. Tuesday, Oct. 1 8 a.m. * Fresh Start: What It Means to Take a 300-Year-Old Brand Online How the world's oldest insurance market is using the Internet to create a new-world risk market. Ashok Gupta, CEO Lloyds.com 9 a.m. * Reaching Out: Building New Channels to Agents, Brokers and Small Businesses Iroquois Group, a network of independent agents, explains its approach to building an online platform for agency business. Analyst Matthew Josefowicz of Celent Communications outlines new opportunities emerging in the small-business insurance market. Laurie Branch, CEO Iroquois Group Matthew Josefowicz, analyst Celent Communications * Business Service Architecture: Evolution Meets Revolution Carriers can use open Business Service Architecture to create a higher-productivity delivery system for its stakeholders Stakeholders All parties that have an interest, financial or otherwise, in a firm-stockholders, creditors, bondholders, employees, customers, management, the community, and the government. . It is a revolutionary approach that improves current systems incrementally. Joseph Jensen, executive vice president, Financial Services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. Group Computer Sciences Corp. 10 a.m. * It's a Jungle Out There: New Path to Competitive Success How to integrate technology, adaptive systems and knowledge management into the insurance structure of the future. Barry Rabkin, president Market Insight Group Ltd. David Bradford David Bradford is the name of:
Advisen Ltd. * Putting the E in ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). How companies are determining and measuring return on investment from e-business initiatives. Linda Rossetti, founder and CEO eMaven Inc. Michael Fillios, senior vice president, Customer Operations Enamics 11 a.m. * Building a Virtual Insurer For Ebix.com, the answer is to pursue a multifront strategy: online destination, online exchange, online tools and custom development. Jim Satterfield, vice president Ebix.com Inc. * The View From Microsoft What the latest round of introductions means to insurers. Kevin S. Kelly, managing director, Financial Services Microsoft Corp. 1 p.m. * The View From Big Blue How the insurance-services world of the future is opening up and what technologies will enable insurers to capture tomorrow's clients. William Pieroni, general manager, Global Insurance Industry IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) 2 p.m. * Enabling Profitable Producer Relationships The highest ROI for most insurers today comes from enabling the core business processes with their producer channels (including agents, brokers, bankers and other channels). Deploying online technologies will lower the cost of producer processes while also enhancing the value being delivered. Steven Landberg, managing director Alpha Financial Services Consulting 3 p.m. * Insurance 2.0 A special highly interactive session between panelists and attendees that caps two days of presentation and spotlights the next wave of technology challenges and issues that will increasingly dominate our industry. Brian Madocks, senior vice president and general manager, Services Sector SAP America Inc. Charles Johnston Charles Johnston can refer to several people:
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