Concord User Conference Brings Together Top Companies to Discuss the State of the eWorld.

Business/Technology Editors

MARLBORO, Mass.--(BUSINESS WIRE)--Nov. 1, 2000

100 Representatives from Dozens of Companies, Hailing from Nine

Countries Come Together to Share Strategies for Maximizing the

Performance of their eBusiness Delivery Systems

with Concord Solutions

Concord Communications, Inc. (NASDAQ: CCRD), the market leader in solutions that maximize the availability and performance of the e-business infrastructure, announced today a wildly successful user conference in Nashville, Tennessee on October 22-24. The Concord Users Group's (CUG) first conference drew more than 100 registrants representing 76 companies from nine countries---all leveraging Concord's eHealth solutions to proactively manage their network and Internet infrastructure.

"Concord has always tried to listen closely to its customers and shape our solutions based on their needs. We heard loud and clear that the 'eWorld' is out of control. IT managers are overworked, there's a severe shortage of staff, Internet infrastructures are growing at light speed and companies are struggling to keep up," said Fred Engel, executive vice president and CTO of Concord. "Regional customer meetings and the rapidly growing Concord User Group provide valuable forums for educating customers on our solutions and for customers to educate Concord on new ways we can help keep them one step ahead of the e-business boom."

The two-day conference included a Concord corporate and product update, case studies, discussion on product direction and features, training, support information and various entertainment activities.

"By attending the Concord User Group meeting I was able to broaden my knowledge of the different ways in which companies can use Concord's suite of eHealth products," said Sandy Lawrence, systems analyst, Kansas State University. "The case studies presented were of particular value and the conference as a whole was a testament to Concord's endless commitment to its customers."

Customers interesting in joining the user group should log onto www.ConcordUserGroup.com.

About Concord Communications

Concord Communications, Inc. (NASDAQ:CCRD) is the market leader in solutions that maximize the performance and availability of the e-business infrastructure. With its eHealth solution set, Concord offers the only solution to combine real time information with historical context for integrated management across systems, applications and networks. Only by successfully managing performance and availability across all of these key areas can organizations truly ensure effective e-business. This end-to-end view provides the critical insights needed to power day-to-day business and e-commerce operations for some of today's most successful service providers and corporations worldwide. Concord is headquartered in Marlboro, Massachusetts. For more information on Concord, call 1-800-851-8725 or visit Concord's World Wide Web site at http://www.concord.com.

Concord Communications, Inc. and Network Health are registered trademarks of Concord Communications, Inc. The Concord logo and eHealth are trademarks of Concord Communications, Inc.