Concord Takes VoIP Management Leadership Position through New Version of Flagship eHealth Suite; ADP Dealer Services Relies on eHealth Suite for Expansive VoIP Rollout.

Business Editors/High-Tech Writers

MARLBORO, Mass.--(BUSINESS WIRE)--Nov. 10, 2003

Concord Communications (NASDAQ: CCRD), a leader in optimizing application availability and performance across networks and systems, today announced a significant industry milestone by providing a comprehensive management solution for Voice over Internet Protocol (VoIP). The release of the newest version of Concord's flagship software product, the eHealth(R)Suite version 5.6.5, provides an integrated end-to-end management solution for VoIP, Quality of Service (QoS) and the underlying IT network. Additionally, eHealth for Cisco CallManager, part of the eHealth Suite 5.6.5, has met the Cisco(R) AVVID (Architecture for Voice and Video Integrated Data) Partner Program test criteria for interoperability with the Cisco CallManager version 3.2(3) and 3.3(3).

Concord joined the Cisco AVVID Partner Program as an IP telephony participant. Through participation in the Cisco AVVID Partner Program, Concord's eHealth for Cisco CallManager helps assure of optimal IT infrastructure management to enterprise customers.

The Cisco AVVID Partner Program sets criteria for interoperability testing by independent third parties and enables leading product and services firms to deploy innovative business solutions. The program provides enterprise customers with information regarding Cisco AVVID partner products and services that an independent testing facility has tested and found to interoperate with Cisco networking technology.

IP telephony partners in the Cisco AVVID Partner Program expand customer choice with call processing, collaboration, and customer interaction solutions and services. These solutions are based on Cisco AVVID, a standards-based open architecture that provides enterprises with the foundation for advanced converged networks.

"Cisco supports open, standards-based architecture and shares a commitment to interoperable solutions with Concord," said David Tucker, director of marketing, Cisco IP Communications. "Through this vision, the Cisco AVVID Partner Program delivers the power of choice to enterprises - the ability to extend the Cisco end-to-end architecture with our participants' solid products and technologies. With Cisco AVVID partner offerings such as Concord's eHealth Suite, customers can deploy a broad range of business solutions that foster innovation and drive rapid adoption of business-critical information."

According to industry analysis by IDC, the VoIP market will grow 45 percent annually to reach a revenue base of $15.1 billion by the year 2007. Additionally, according to research on VoIP conducted by META Group, "Users planning IP telephony deployments must plan and deploy management concurrently with the actual planning and deployment of the telephony technology itself...management as an afterthought is unacceptable," said Glenn O'Donnell, program director, Operations Strategies, META Group.

ADP Relies on the eHealth Suite

Concord's eHealth Suite provides an integrated view of the entire IT infrastructure spanning networks, systems and applications. This integrated view affords ADP Dealer Services with an unparalleled view of the entire IT infrastructure to provide competitive advantage.

"ADP Dealer Services has relied on the eHealth Suite to manage our complex system and network infrastructures for automotive and truck dealers to ensure safe and secure communications between dealers, automotive manufacturers, third parties, and consumers," said Dave Tibbils, manager of product development, ADP Dealer Services. "With Concord's introduction of the eHealth Suite version 5.6.5, we are confident that our VoIP deployment managed by Concord will allow ADP Dealer Services to lower IT costs through streamlined IT infrastructure management to reduce costs for capital spending, while lowering costs for moves, adds and changes, in addition to enhancing staff productivity."

Integrated End-to-End Management Solution for VoIP

For successful management of a network that includes VoIP, Concord has extended its capabilities with the following VoIP offerings:

-- eHealth for Cisco CallManager: This product enables IT

management to conduct comprehensive monitoring, management and

reporting on the Cisco CallManager system.

-- eHealth Voice Quality Monitor: This product provides real-time

detection of voice quality problems, and can assess VoIP

quality regardless of network and IP telephony vendor. eHealth

Voice Quality Monitor is essential during pre-deployment to

ensure adequate provisioning of the underlying VoIP network

infrastructure.

-- eHealth Integrated VoIP reports: These reports draw on data

from disparate sources in the IT infrastructure, delivering

VoIP specific service and health reports for a wide audience.

Additional enhancements to the eHealth Suite include:

-- eHealth Application Response: Enhancements to Concord's market

leading observational response solution include new reports

for summarizing application performance by application or

groups, and enhancements to agent management and scalability.

-- eHealth Service Availability: Enhancements to Concord's active

response solution include support for Class of Service and

enhanced support for email and HTTP active testing.

-- Financial reporting in TopN Reports: Enhancements to TopN

Reports that calculate financial impacts of unavailability or

response degradations.

-- Platform support for Microsoft(R) Windows 2003(TM)

"The key to VoIP management is to integrate management of VoIP, QoS and the IT network, in both pre-deployment and post-deployment environments. This allows customers to understand the relationships between the network, the QoS policies and the VoIP devices as well as how they affect the quality and availability of your VoIP service," said Frank Kettenstock, vice president, Product Marketing, Concord. "Concord continues to lead the industry charge in IT infrastructure management and the latest innovations of the eHealth Suite squarely position Concord as a leader in the burgeoning VoIP market."

Concord's eHealth Suite version 5.6.5 is available immediately in English and will be available in Japanese, Spanish and French on December 17, 2003.

About Concord Communications

Concord Communications, Inc. (Nasdaq: CCRD) is an industry leader in optimizing application performance and availability across networks and systems. Concord's 3000 customers worldwide use the eHealth(R) Suite as the software solution to manage their IT infrastructure to drive profitable business operations, reduce costs and increase competitive positioning.

Concord is headquartered in Marlboro, Mass. For more information on Concord, call 1-800-851-8725 or visit Concord on the Web at www.concord.com.

Concord Communications, Inc., the Concord logo and eHealth are trademarks of Concord Communications, Inc. All other trademarks are the property of their respective owners.