Concord Helps Service Providers Deliver Revenue-Generating Services and Guarantee Customer Satisfaction.Business/Technology Editors WASHINGTON--(BUSINESS WIRE)--Jan. 30, 2001 eHealth SPV SPV sheeppox virus. 4.8 Offers Unmatched Scalability of 1 Million Elements, OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. Integration and New Support for DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary and IP VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. Services COMNET--Concord Communications, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :CCRD CCRD Colorado Civil Rights Division CCRD Clear Certainty Rundown CCRD Center for Community Research and Development CCRD Climate Change Research Division (US DoE) CCRD Certified Chiropractic Rehabilitation Doctor ), the market leader in solutions that maximize the availability and performance of the internet infrastructure, today announced a new solution uniquely designed to help service providers roll-out revenue-generating services and guarantee customer service levels while at the same time reducing operations overhead costs overhead costs see fixed costs. . eHealth Service Provider Version (SPV) 4.8 will help today's service providers implement and manage enhanced services. eHealth SPV also includes new support for technologies like Digital Subscriber Line See DSL. (communications, protocol) Digital Subscriber Line - (DSL, or Digital Subscriber Loop, xDSL - see below) A family of digital telecommunications protocols designed to allow high speed data communication over the existing copper telephone lines between end-users and (DSL) and IP Virtual Private Networks (VPN), while making OSS integration and scalability easier. The constant demand for more bandwidth and the need for service providers to develop new revenue streams have created a huge demand for new services. Concord's eHealth SPV, with enhanced OSS integration and scalability, gives these companies the ability to rapidly roll-out and manage new services and get the most return on investment (ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). ) from their infrastructure without an enormous staffing investment. "Service providers are constantly changing their organizations and service portfolio to remain competitive, enter new markets and establish relationships with other providers," said Adam Guglielmo, Telechoice DSL analyst. "Products like Concord's give service providers the customizable tools needed to quickly and effectively expand their service offerings and grow their business." eHealth SPV Helps Service Providers Quickly Offer New DSL and IP VPN Services Because offering DSL service can be difficult, time-consuming and cost-intensive, eHealth SPV helps service providers speed their time to market by helping to determine the areas of the distribution plant most likely to support high bandwidth services. eHealth SPV's proactive service assurance capability and OSS integration allows DSL providers to rapidly identify and correct degradation in the copper plant before it affects services. And once implemented, eHealth SPV helps service providers proactively monitor the entire internet infrastructure, from the copper plant to the content and applications being accessed via DSL. "Performance management support is extremely important, especially for large carriers who have a requirement to deliver network, application and enterprise performance," said Carl Ward, director, Data Services Engineering of Bell Canada Bell Canada Enterprises (TSX: BCE, NYSE: BCE), legally BCE Inc., is a major Canadian telecommunications company. Through its subsidiaries including Bell Canada, Bell Aliant, Northwestel, Télébec, and NorthernTel, it is the incumbent local exchange carrier for . "The ability to effectively monitor performance of broadband and internet services such as high speed access, transport and e-commerce applications is critical to meet customer needs. eHealth SPV will enable carriers to manage the end-to-end content and the network from a centralized system In telecommunications, a centralized system is one in which most communications are routed through one or more major central hubs. Such a system allows certain functions to be concentrated in the system's hubs, freeing up resources in the peripheral units. ." Other emerging technologies like MPLS (1) (MultiProtocol Lambda Switching) The earlier name for GMPLS. See GMPLS. (2) (MultiProtocol Label Switching) A standard from the IETF for including routing information in the packets of an IP network. (Multi-Protocol Label Switching (networking) label switching - A routing technique that uses information from existing IP routing protocols to identify IP datagrams with labels and forwards them to a modified switch or router, which then uses the labels to switch the datagrams through the network. ) allow service providers to leverage the existing internet infrastructure by offering differentiated, high value services at premium prices. But in order to justify those premium prices, service providers must commit to SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. goals. eHealth SPV 4.8 provides an automated OSS integration with the leading MPLS solution from Cisco in which SLA reports can be produced to document the performance of the various classes of service provided over the network. eHealth SPV Scales to One Million Elements eHealth SPV's new distributed architecture can monitor internet infrastructures up to one million elements in size, in a flexible and modular architecture that grows with the service provider's business. Combining this architecture with Concord's well known ease of use and implementation provides an unmatched scalable solution that allows service providers to rapidly roll-out and manage new services over new infrastructures. In addition, eHealth SPV offers new high availability Also called "RAS" (reliability, availability, serviceability) or "fault resilient," it refers to a multiprocessing system that can quickly recover from a failure. There may be a minute or two of downtime while one system switches over to another, but processing will continue. and fault tolerant The ability to continue non-stop when a hardware failure occurs. A fault-tolerant system is designed from the ground up for reliability by building multiples of all critical components, such as CPUs, memories, disks and power supplies into the same computer. implementations, providing peace of mind to service providers who depend on Concord for their business. OSS Integration Speeds Time to Market and Drives Down the Cost of Operation eHealth SPV's off-the-shelf OSS integration modules and custom integration capability streamline the provisioning and service assurance processes by automating tasks usually performed by operations staff. This automation eliminates duplicate data entry and the chance of error and lets operations staff better focus on running the business. Linking eHealth SPV to provisioning systems speeds time to market, while interfacing with complementary service assurance tools allows faster problem identification and resolution, thereby improving customer satisfaction. eHealth SPV's customization features also let service providers tailor the solution to meet both internal operational processes as well as customer SLA reporting needs. "In this changing competitive landscape, service providers are battling to differentiate themselves from the competition in order to gain, or protect, their market share," said Brian Burba, vice president of product marketing for Concord. "eHealth SPV 4.8 is focused on helping service providers meet these challenges and deliver the highest possible quality of service." For technical information about eHealth SPV 4.8 and specific service provider benefits, visit www.concord.com/ehealthspv. Pricing and Availability eHealth SPV 4.8 is currently available through Concord's worldwide sales force, including agents and VARs. Pricing begins at $89,995. About Concord Communications Concord Communications, Inc. (NASDAQ:CCRD) is the market leader in solutions that maximize the performance and availability of the internet infrastructure. With its eHealth Suite(TM), Concord offers the only solution to combine real-time information with historical context for integrated management across systems, applications and networks. Only by successfully managing performance and availability across all of these key areas can organizations truly ensure effective e-business. This end-to-end view provides the critical insights needed to power day-to-day business and e-commerce operations for some of today's most successful service providers and corporations worldwide. Concord is headquartered in Marlboro, Massachusetts. For more information on Concord, call 1-800-851-8725 or visit Concord's World Wide Web site at http://www.concord.com. Concord Communications, Inc. and Network Health are registered trademarks of Concord Communications, Inc. The Concord logo, eHealth Suite, and eHealth are trademarks of Concord Communications, Inc. |
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