Concord Creates Dedicated Division to Focus On Booming Worldwide Service Provider Market; Todd Hussey Named Director of Telco and OEM Business to Head Division.MARLBORO Marlboro or Marlborough (märl`bərō), city (1990 pop. 31,813), Middlesex co., E Mass.; settled on the site of a Native American village 1657, inc. as a city 1890. , Mass.--(BUSINESS WIRE)--Sept. 28, 1999-- Concord Communications(R), Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :CCRD CCRD Colorado Civil Rights Division CCRD Clear Certainty Rundown CCRD Center for Community Research and Development CCRD Climate Change Research Division (US DoE) CCRD Certified Chiropractic Rehabilitation Doctor ), the leader in Web-based network performance analysis and reporting solutions, today announced the creation of a new internal division focused on growing Concord's already rich presence in the service provider industry. Todd Hussey, director of Telco and OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and Business, will head the division, assuming responsibility for growing Concord's service provider business, including telecommunications companies, competitive local exchange carriers (CLECs), application service providers (ASPs), managed application providers (MAPs) and Internet service providers Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. (ISPs). Hussey will also be responsible for assisting Concord in bringing products and services to market that enable service providers to create competitive differentiation through aggressive pricing and innovative new service offerings such as application hosting, VPNs, billing systems, chat and e-mail. "New competition in the service provider market means the stakes are high to attract and retain customers," said Hussey. "The service provider market is a top-level priority for Concord and we are committed to helping service providers attain these goals. By devoting full-time staff and resources to helping service providers leverage the tremendous advantages Network Health offers, we are well-poised to make the most of the unique opportunity this market offers." Customers are demanding higher degrees of service quality and contractual agreements to document it. Service providers conduct millions of transactions every minute and even the slightest network delay can result in a huge loss of revenue. Network Health(R), Concord's flagship solution for proactive IT performance management, empowers service providers to enhance customer satisfaction by documenting Service Level Agreement compliance and Quality of Service. By proactively managing their networks, services providers can also plan increased capacity and efficient utilization of existing resources to add new subscribers and offer new services. Under Hussey's leadership, the new division will focus on helping service providers take full advantage of Network Health and identifying which components of response time are contributing to delay -- the application, network services or the supporting infrastructure -- so they can quickly isolate the problem and shorten time-to-repair. Service providers currently represent more than 30 percent of Concord's total customer base. A representative sampling of Concord's service provider customers includes Alcatel, America Online See AOL. , Bell Atlantic, Bell South, British Telecom The telephone and communications carrier that provides services in Great Britain and Northern Ireland. It used to be a division of the British Post Office, but was privatized in 1984 under Margaret Thatcher's administration. , CompuServe, Deutsche Telekom Deutsche Telekom AG (ISIN: DE0005557508, FWB: DTE, NYSE: DT, LSE: DEU, TYO: 9496 ) (abbreviated DTAG) is a telecommunications company headquartered in Bonn, Germany. It is the largest telecommunications company in Germany and in the EU. , GTE GTE General Telephone & Electronics GTE Génie Thermique et Énergie (French) GTE Gas Turbine Engine GTE Global Tropospheric Experiment GTE Geothermal Energy GTE Gas Turbine Efficiency plc (Sweden & USA) , PacBell, SNET n. 1. The fat of a deer. v. t. 1. The clear of mucus; to blow. , Sprint and US West. About Concord Communications Concord Communications, Inc. (NASDAQ:CCRD) is the market leader in Web-based IT analysis and reporting solutions. The Company's award-winning Network Health software family is the only solution to automate the collection, analysis and reporting on the three critical response measures -- applications, network services and IT infrastructure. This top-to-bottom performance view provides the critical insights needed to power day-to-day business and e-commerce operations for some of today's most successful corporations worldwide. Top service providers and corporate enterprises leverage Network Health's easy-to-understand reports every day to predict and prevent performance problems that can impact customer transactions, service, retention and satisfaction. Concord is headquartered in Marlboro, Massachusetts. For more information on Concord, call 1-800-851-8725 or visit Concord's World Wide Web site at http://www.concord.com. The Total View is a trademark, and Concord, the Concord logo and Network Health are registered trademarks of Concord Communications, Inc. |
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