Concord Announces HealthAssurance Packaged Professional Services; New Offerings Enable Service Providers to Realize Immediate Value From Concord's Leading eHealth Solution Suite.

Business/Technology Editors and Health Writers

MARLBORO, Mass.--(BUSINESS WIRE)--July 31, 2000

Concord Communications, Inc.(R) (NASDAQ:CCRD), the market leader in solutions that maximize the availability and performance of the e-business infrastructure, today introduced the HealthAssurance packaged professional services. HealthAssurance services provide Concord customers with skilled technologists to implement and optimize Concord's eHealth solutions and maximize their return on investment. Concord customers can stay focused on their core business, instead of infrastructure concerns -- particularly important given today's IT labor shortage.

This service builds on eHealth's ease of implementation and use to allow customers to save time, gain the knowledge of experts and see immediate results from their eHealth purchase. Dataquest predicts that the global services market will rise from $470B this year to $600B in 2002. A recent survey conducted by InformationWeek attributes this market growth to the shortage of in-house IT expertise facing today's companies, as well as the need for fast implementation. Concord's HealthAssurance packages do just that, allowing customers to take full advantage of the product's potential as Concord experts install, configure and optimize eHealth for a flat fee.

"With today's lack of skilled IT professionals, the new HealthAssurance packages give customers, particularly service providers, a tremendous advantage with on-site Concord experts, faster eHealth implementation and an infrastructure management solution optimized for their environment," said Art Parmentier, director of professional services for Concord. "These services allow customers to free up their existing staff for more strategic projects. HealthAssurance rounds out Concord's mix of service and solution offerings, enabling us to roll out solutions to our customers faster -- and service them better - while increasing service revenue."

HealthAssurance Professional Services

The first two in a series of HealthAssurance packaged offerings, HealthAssurance Implementation and HealthAssurance Assessment are designed to give customers a competitive edge by freeing up crucial IT human resources, while the fully-documented nature of both services ensures continued day-to-day optimization and streamlined productivity. For customers, this can mean rolling out new services and applications, automating critical processes or exploring strategic IT initiatives, such as e-commerce.

HealthAssurance Implementation -- Geared toward new customers, this package provides skilled Concord experts to install and configure eHealth. By combining industry standards with Concord's best practices, the HealthAssurance Implementation package helps new customers combat the shortage of IT professionals and realize immediate results from their eHealth investment. As part of the packaged offering, customers receive a fully-documented Fault, Performance and Capacity Management process. Concord offers both a 5-day and 10-day HealthAssurance Implementation package. The 5-day program is targeted towards smaller customers, while the 10-day program is suggested for larger customers or customers planning on sizeable growth.

HealthAssurance Assessment -- This package offering is designed for the current customer, bringing Concord technology specialists on-site to analyze and evaluate the customer's existing use of the eHealth solutions. Concord specialists work closely with the customer to understand their business goals and determine how eHealth can be fine-tuned to best meet those objectives. The evaluation concludes with a fully-documented analysis that outlines the steps to achieve maximum performance and availability with eHealth.

"The market is calling for mass-customized, repeatable solutions with strong value propositions," said Julie Schwartz, vice president of Research at ITSMA (Information Technology Services Marketing Association).

Pricing and Availability

HealthAssurance packages are available immediately through Concord Communications Professional Services. Flat-fee pricing is as follows:

5 day HealthAssurance Implementation                 $9,000

10 day HealthAssurance Implementation               $18,000

5 day HealthAssurance Assessment Services            $9,000

About Concord Communications

Concord Communications, Inc. (NASDAQ:CCRD) is the market leader in solutions that maximize the performance and availability of the e-business infrastructure. With its eHealth solution set, Concord offers the only solution to combine real time information with historical context for integrated management across systems, applications and networks. Only by successfully managing performance and availability across all of these key areas can organizations truly ensure effective e-business. This end-to-end view provides the critical insights needed to power day-to-day business and e-commerce operations for some of today's most successful service providers and corporations worldwide. Concord is headquartered in Marlboro, Massachusetts. For more information on Concord, call 1-800-851-8725 or visit Concord's World Wide Web site at http://www.concord.com.

The Total View, eHealth and Live Health are trademarks of Concord Communications. Concord, the Concord logo and Network Health are registered trademarks of Concord Communications, Inc.