Concord's eHealth Suite Underpins Customer Service Excellence for the Compagnie Financiere E. de Rothschild.Health/Medical Writers/High-Tech Writers PARIS Paris, in Greek mythology Paris or Alexander, in Greek mythology, son of Priam and Hecuba and brother of Hector. Because it was prophesied that he would cause the destruction of Troy, Paris was abandoned on Mt. & MARLBORO Marlboro or Marlborough (märl`bərō), city (1990 pop. 31,813), Middlesex co., E Mass.; settled on the site of a Native American village 1657, inc. as a city 1890. , Mass.--(BUSINESS WIRE)--Dec. 3, 2003 End-to-end management of networks, systems, and applications contributes to zero unplanned downtime in three years Concord Communications, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : CCRD CCRD Colorado Civil Rights Division CCRD Clear Certainty Rundown CCRD Center for Community Research and Development CCRD Climate Change Research Division (US DoE) CCRD Certified Chiropractic Rehabilitation Doctor ), an industry leader in optimizing application performance and availability across networks and systems, today announced that the Compagnie Financiere E. de Rothschild, a member of the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. group LCF LCF - Logic for Computable Functions Rothschild (LCFR LCFR Liberty City Free Radio LCFR Lead Cooled Fast Reactor ), has achieved exceptional system availability levels since deploying Concord's eHealth Suite three years ago. Because of this, LCFR's internal IT services group has been able to meet all of its commitments to quality of service in that time. In late 1999, the Compagnie Financiere E. de Rothschild decided to bring its IT operations back in-house, after several years of outsourced services. This decision was taken based on the bank's wish to guarantee its customers total confidentiality and discretion at all times, which could only be achieved if the bank's IT services group had full control over internal application systems. In addition, LCFR's staff needed a superior level of service and speed of reaction to optimize the bank's competitive advantage. The decision to reinternalize its information systems prompted the bank's search for a solution to defuse potential systems problems before they became critical and impacted the bank's day-to-day business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets . LCFR's IT management evaluated a number of network and system management solutions, and selected Concord's eHealth Suite in November 2000. It was deployed by LCFR's European systems integration partner INS INS abbr. 1. Immigration and Naturalization Service 2. International News Service Noun 1. INS , and operational within two weeks. "During our evaluation, we found that some of the solutions we tested were particularly invasive, in terms of their complexity and their requirement for changes to other parts of our in-house systems," said Jean-Christophe Mougnaud, Information Systems Director at LCFR. "When we looked at the eHealth Suite," added Patrick Eskenazi, Technical Director of LCFR's Information Systems, "We were particularly impressed with its flexibility, ease of deployment, and potential to grow along with our business. In the three years we have been using it, Concord's eHealth Suite has consistently kept its promises and has helped us meet our commitments to quality of service." The Compagnie Financiere E. de Rothschild uses the eHealth Suite to assess potential network issues, server capacity, and application availability in real time, so that IT staff can take any necessary action before problems arise in day-to-day banking operations. The single interface provides them with an overview of the IT infrastructure at all times, as well as reports for planning and research purposes. "With the Compagnie Financiere E. de Rothschild, Concord has again proved its leadership in providing solutions to the financial services industry," said Frank Kettenstock, Concord's vice president of product marketing. "For generations, Rothschild's name has been synonymous with synonymous with adjective equivalent to, the same as, identical to, similar to, identified with, equal to, tantamount to, interchangeable with, one and the same as the excellence of its products and services, which are dependent in part on the quality of its IT infrastructure. The eHealth Suite is the best solution available today that can proactively manage and monitor the whole infrastructure in real time." About the Compagnie Financiere Edmond de Rothschild The Compagnie Financiere Edmond de Rothschild is the French subsidiary of the LCF Rothschild Group. Founded in 1953 by Baron Edmond de Rothschild and managed today by his son, Baron Benjamin de Rothschild, the LCF Rothschild Group is internationally active, and has been specialized in private banking and fund management for the past 50 years. It currently has 2000 staff worldwide. Web: www.lcf-rothschild.fr. About INS Europe INS (Integrated Network Solutions) was founded in 1994, and is a pan-European integrator of network services, systems and telephony in the market for data transmission and telecommunications. INS excels through its capability to master the 7 layers of the OSI (1) (Open System Interconnection) An ISO standard for worldwide communications that defines a framework for implementing protocols in seven layers. Control is passed from one layer to the next, starting at the application layer in one station, proceeding to the network model (from the network topology to applications development). INS has five divisions: Networks, Systems, Support Services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , Convergence and Consulting. INS offers a response to the needs of large and medium-sized firms of the public and private sectors. Thanks to its physical presence in 5 countries (Belgium, France, Germany, the Netherlands and Luxembourg), INS offers its services in over 21 countries in the EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. region. INS employs some 250 specialists, and had a total consolidated turnover of 43.5 million euro in 2000. INS' many clients include: Arthur Andersen, Accenture, Cisco, Dexia, Interbrew, Electrabel, KBC KBC Kenya Broadcasting Corporation KBC Kaun Banega Crorepati (Indian TV show) KBC Koahnic Broadcast Corporation (Anchorage, Alaska) KBC Keyboard Connector KBC Kill Before Capture , La Poste, Deloitte & Touche, Bank Card Company, Dole, Looza. Web: www.inseurop.com . About Concord Communications Concord Communications, Inc. (Nasdaq: CCRD) is an industry leader in optimizing application performance and availability across networks and systems. Concord's 3000 customers worldwide use the eHealth(R) Suite as the software solution to manage their IT infrastructure to drive profitable business operations, reduce costs, and increase competitive positioning. Concord is headquartered in Marlboro, Mass. For more information on Concord, visit Concord on the Web at www.concord.com. Concord Communications, Inc., the Concord logo and eHealth are trademarks of Concord Communications, Inc. All other trademarks are the property of their respective owners. |
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