Concord's eHealth Suite Enables Aon France to Achieve over 98% Infrastructure Availability.Business Editors/High-Tech Writers PARIS--(BUSINESS WIRE)--Feb. 4, 2004 IT management also uses Concord's solution to prepare for formalized for·mal·ize tr.v. for·mal·ized, for·mal·iz·ing, for·mal·iz·es 1. To give a definite form or shape to. 2. a. To make formal. b. internal SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. in 2004 Concord Communications, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : CCRD CCRD Colorado Civil Rights Division CCRD Clear Certainty Rundown CCRD Center for Community Research and Development CCRD Climate Change Research Division (US DoE) CCRD Certified Chiropractic Rehabilitation Doctor ), an industry leader in optimizing application performance and availability across networks and systems, today announced that the French division of Aon, a world leader in risk management, retail, reinsurance The contract made between an insurance company and a third party to protect the insurance company from losses. The contract provides for the third party to pay for the loss sustained by the insurance company when the company makes a payment on the original contract. and wholesale brokerage, has confirmed that it has been able to achieve well over 98% network and system availability since it deployed the eHealth Suite almost two years ago. In addition, the IT management of Aon France is preparing for the introduction of a formal Service Level Agreement (SLA) in 2004, setting availability and performance objectives for the entire IT infrastructure, and sees Concord's eHealth Suite as key to enabling it to meet or exceed its targets. Aon France's IT management decided in 2002 to further improve the service it provides to its internal clients, especially with regard to preventing downtime The time during which a computer is not functioning due to hardware, operating system or application program failure. before it occurs. In addition, Aon's general management closely follows the satisfactory provision of IT services, both within its Paris headquarters and in all of its numerous subsidiaries across France. The company's IT management evaluated a number of infrastructure monitoring and reporting tools, selected Concord's solution, and installed and deployed it soon after. "Concord's eHealth Suite is essential to us for surveying the state of health of our entire infrastructure, both local and remote, at any time," said Richard Pujalat, deputy IT Director at Aon France. "We can quickly understand where there is a problem and act before it impacts negatively on our users. As a result, we are proud to have reached over 98% availability across the whole infrastructure. We are confident that we will be able to meet and exceed the objectives to be set in a formalized SLA for 2004 and beyond." "The availability of critical IT services drives business success. The deployment of the eHealth Suite at Aon France is a good example of the value of our solution to our customers, for the business as well as for the IT team," said Frank Kettenstock, Concord's vice-president of product marketing. "Enabling companies to meet and exceed SLA objectives for IT Service availability is one of the key business benefits Concord brings to distributed enterprises like Aon France." About Aon Aon Corporation (NYSE NYSE See: New York Stock Exchange :AOC AOC, n an acronym for the Aromatherapy Organizations Council. ) is a holding company that is comprised of a family of insurance brokerage, consulting and insurance underwriting subsidiaries. Aon Consulting is among the top global human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. consulting firms, with 2002 revenues of greater than $1 billion and 7,800 employees in 140 offices throughout the world. Aon Consulting delivers integrated consulting solutions to help clients with employee benefits, compensation and rewards, communication, human resources outsourcing, talent recruitment and selection, and process redesign. About Concord Communications Concord Communications, Inc. (Nasdaq: CCRD) is an industry leader in optimizing application availability and performance across networks and systems. Concord's 3000 customers worldwide use the eHealth(R) Suite as the software solution to manage their IT infrastructure to drive profitable business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets , reduce costs, and increase competitive positioning. Concord is headquartered in Marlboro, Mass. For more information on Concord, visit Concord on the Web at www.concord.com. Concord Communications, Inc., the Concord logo and eHealth are trademarks of Concord Communications, Inc. All other trademarks are the property of their respective owners. |
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