Concerto partners with Positive Software Systems.Concerto Software, Inc., a provider of customer interaction management (CIM (1) (Computer-Integrated Manufacturing) Integrating office/accounting functions with automated factory systems. Point of sale, billing, machine tool scheduling and supply ordering are part of CIM. ) solutions, has announced that it has partnered with Positive Software Systems, Inc. to market and sell Enterprise Campaign Manager (ECM (1) (Enterprise Change Management) See version control and configuration management. (2) (Error Correcting Mode) A Group 3 fax capability that can test for errors within a row of pixels and request retransmission. ), a customer interaction data warehouse solution. ECM is a private-label product developed for Concerto Software by Positive Software Systems, a Dallas-based provider of software solutions that optimize sales and collection activities for telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. companies, service agencies and enterprise contact centers. ECM seamlessly integrates with Concerto Software's outbound solution, Unison, and better enables businesses to develop, execute and manage enterprisewide contact strategies from a single, secure server. By centralizing cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. multiple dialers, customer-facing applications and back-office host systems, ECM brings cohesion to the often-disjointed operations of contact centers with geographically dispersed branches and agents. |
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