Concerto announces availability of two Enterprise Suite components.Concerto concerto (kənchâr`tō), musical composition usually for an orchestra and a soloist or a group of soloists. In the 16th cent. concertare and concertato implied an ensemble, either vocal or instrumental. Software, a provider of contact center solutions has announced that FirstPoint Enterprise 10.0 and Conversations 6.0, two key components of the Concerto Enterprise Suite, became generally available in December 2004. Designed for companies looking to replace or add incremental Additional or increased growth, bulk, quantity, number, or value; enlarged. Incremental cost is additional or increased cost of an item or service apart from its actual cost. functionality to an existing contact center, the Concerto Enterprise Suite offers a "take-from-the-box" approach that allows organizations to select the components that best fit their strategic customer contact requirements. FirstPoint Enterprise 10.0, the first component, incorporates 1,200 new "discrete" features and provides customers with capabilities for improving customer service by tracking an individual's complete contact history. The product now also provides systemwide monitoring to manage components across single or multisite FirstPoint Enterprise environments and cradle-to-grave reporting capabilities for multiple contact center sites. [ILLUSTRATION OMITTED] Conversations 6.0, an outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" campaign and agent management tool, incorporates numerous features and includes system architecture changes designed to offer increased flexibility and reliability. This release enables extended real-time upload methodologies, enhances record management based on a standardized standardized pertaining to data that have been submitted to standardization procedures. standardized morbidity rate see morbidity rate. standardized mortality rate see mortality rate. object-oriented structure, and removes dependence on a specific hardware platform. Users with multinational operations A collective term to describe military actions conducted by forces of two or more nations, usually undertaken within the structure of a coalition or alliance. See also alliance; coalition; coalition action. also can now benefit from internationalized callback An authentication technique that calls the sender back. After connection is made, the receiving side breaks the connection and calls the sender to ensure that the logon was made from the authorized computer. Callback prevents a stolen ID and password from being used on a different machine. date/time formats and agent/supervisor language preference setting features. Conversations 6.0 now also offers campaign quota management and reduced nuisance rates features. www.concerto.com |
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