Concerto Software to Host 2002 Solutions Conference; Event to Educate Attendees on Latest Solutions and Services, Help Users Maximize Value of Contact Center Technology.

Business/Technology Editors

WESTFORD, Mass.--(BUSINESS WIRE)--Oct. 3, 2002

Concerto Software, Inc. (NASDAQ: CRTO), a proven provider of customer interaction management (CIM) solutions, today announced it will host the Concerto Software Solutions Conference on October 6 - 9, 2002 at Disney's Coronado Beach Resort in Orlando, Fla. The conference is designed to help users of Concerto Software products and services maximize the potential of their current contact center, and make more informed contact center investments in the future.

Executive presentations, breakout sessions and tutorials will familiarize users with the latest products and services available from Concerto Software and its partners, and provide advice on optimizing the value of investments in CIM technology. In addition, special roundtable discussions will provide a forum for contact center professionals to share experiences and best practices with peers. Industry experts will also be on hand to discuss issues - from the regulatory environment to return on investment analysis - that will have a significant impact on the contact center industry in the coming year.

"With more than 20 years of contact center expertise, and a corporate culture focused on delivering exceptional value, Concerto Software created this conference to inform, enlighten and empower our customers, " said James D. Foy, president and CEO of Concerto. "We have designed a program that addresses an array of critically important topics to help customers ensure their contact center best supports their company's overall business objectives - today and in the future."

Exhibitions from key Concerto Software partners will compliment the sessions taking place during the four-day event. Conference attendees will have the opportunity to meet partners including: Austin Logistics, BenchmarkPortal, CenterForce, CCNG International, Inc., Concerto Users Group Association (CUGA), EnvoyWorldWide, Eyretel, Northrop Grumman, Gryphon Networks, IEX, Performix Technologies, Positive Software Systems, ThinkDirect Marketing, Inc. and Witness Systems.

For further information regarding the Concerto Software Solutions Conference 2002, or to register for the event, please visit www.concerto.com/www/ConcertoSolutionsConference2002.html.

About Concerto Software(TM)

Concerto Software provides contact center solutions that help companies more effectively manage customer interactions via voice, fax, email and the Web. More than 1,100 companies worldwide - including banks, service bureaus, telecommunications firms, utilities and retailers - use Concerto solutions to deliver superior customer service, and to successfully acquire, retain and grow valuable customer relationships. Concerto Software is headquartered in Westford, Massachusetts, with operations across North America, Europe and Asia. For more information, visit www.concerto.com.

Note: Concerto Software is a trademark of Concerto Software, Inc., formerly known as Davox Corporation. All other trademarks are the property of their respective owners.

In addition to historical information contained herein, this press release contains forward-looking statements concerning future expected financial, operating results, and product and marketing strategies. Forward-looking statements in this release include, but are not limited to, estimates of future business prospects or financial results and statements containing the words "believe", "estimate", "project", "expect" or similar expressions. Concerto Software's future actual results could differ materially from the forward-looking statements discussed or implied herein because of risks or uncertainties including, but not limited to, the difficulty of integrating two complex businesses and their products, failure to achieve the beneficial synergies expected from the transaction, the potential for loss of key employees during the integration process, the difficulty in the development, marketing or selling of the company's solutions, risks associated with competition and competitive pricing pressures, technological change, new product introduction and market acceptance, stock price volatility, the ability of Concerto Software to attract and retain key personnel, weakness in IT spending, weakness in the contact center market, general economic conditions in the United States and worldwide markets served by Concerto Software, terrorist activity, war or general instability in the Asia Pacific Region and those other factors discussed from time to time in Concerto Software's public reports filed with the Securities and Exchange Commission, such as those discussed under "Certain Factors That May Affect Future Results" in Concerto Software's quarterly reports on Form 10-Q and annual report on Form 10-K. All forward-looking statements and reasons why results might differ included in this release are made as of the date hereof, and Concerto Software assumes no obligation to update any such forward-looking statements or reasons why results might differ.