Concerto Software signs agreement with New World Xianglong Communication Ltd. (Happenings).Concerto Software, Inc., a provider of customer interaction management (CIM (1) (Computer-Integrated Manufacturing) Integrating office/accounting functions with automated factory systems. Point of sale, billing, machine tool scheduling and supply ordering are part of CIM. ) solutions, recently announced it has signed a joint venture agreement with New World Xianglong Communication Limited (NWXL NWXL New World Xianglong Communication Limited ). NWXL is a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of New World Infrastructure (NWI NWI Northwest Indiana NWI National Wetlands Inventory NWI New Work Item NWI Newsworld International (former channel 366 on DirecTV) NWI National Wraparound Initiative (Seattle, WA) ), a subsidiary and the flagship telecommunication arm of New World Group in China. New World Group is a Hong Kong-based $16.6 billion conglomerate. Concerto Software New World is being created to address the growing contact center marker opportunity in China, According to a report by industry analyst firm Frost & Sullivan, the interaction CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. (customer relationship management) market in China is valued at approximately $103 million in 2003 and is predicted to grow to $264 million in 2008, The joint venture expects to open its first office in Shanghai shortly and plans to open additional offices in Beijing and Guangzhou later this year. As part of Concerto Software's Asia Pacific operations led by Pramod Ratwani, Concerto Software New World is e xpected to be fully operational in the second quarter of 2003. |
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