Concerto Software launches enhanced Channel Partner Initiative.

Concerto Software (NASDAQ:CRTO), a proven provider of customer interaction management (CIM) solutions, recently announced the launch of its enhanced Channel Partner Program. This initiative is intended to accelerate the expansion of Concerto Software's global indirect sales channel and increase distribution by adding new world-class partners to the company's existing roster. In support of this initiative, the company also announced the appointment of Darren Gill as director of channel development.

Concerto Software helps distributors and resellers capitalize on opportunities in the rapidly growing CIM market by providing proven contact center solutions that support multimedia communication with customers. The program offers comprehensive sales, marketing and technical support, and allows partners to participate in promotional co-branding and qualified sales lead generation programs. In addition, the company provides sales, technical and installation training and certification programs, as well as help desk training and access to the Concerto Software knowledge base, enabling partners to effectively support their customers.

"Aligning our organization with Concerto Software, a recognized market leader, is helping Southeastern Telecom build critical inroads into the rapidly growing customer interaction management market," said William F. Allen, President of Southeastern Telecom, Inc. "The technology, information and marketing tools Concerto provides through its partner program enable us to maximize every opportunity to deliver leading-edge contact center solutions to our customers."

"Distributing Concerto Software solutions allows us to cater to the increasing demands of the booming contact center market in the Asia-Pacific region," said Y.S. Kim, Director of ECS Business Unit, Locus Corporation. "Our strategic partnership with Concerto gives us access to cutting-edge, in-demand technology, along with Concerto's unparalleled partner support, and has helped us build considerable competitive advantage."

"With an impressive stable of partners already in place, the enhanced channel initiative is a central part of our aggressive strategy to further penetrate the global CIM market," said Ralph Breslauer, executive vice president of sales and marketing for Concerto Software. "Our unified solution--built from the ground up to manage customer interactions via telephone, email and the Web--is perfectly suited to be sold through an indirect channel and meet the demands of contact centers large and small around the world."