Concerto Software Wins Best of Show Award at ICCM.

Business Editors/High-Tech Writers

ICCM 2003

WESTFORD, Mass.--(BUSINESS WIRE)--Sept. 4, 2003

Industry's Leading Tradeshow Recognizes EnsemblePro(TM)

as "Best Contact Management System"

Concerto Software (NASDAQ: CRTO), a proven provider of customer interaction management (CIM) solutions, today announced that its unified CIM solution, EnsemblePro, earned a Best of Show Award at the 15th annual International Call Center Management (ICCM) Conference and Expo, which took place last week at McCormick Place in Chicago. This marks the second straight year that a Concerto Software solution has earned a Best of Show Award at ICCM.

EnsemblePro, Concerto Software's flagship contact center solution, was the sole honoree in the "Best Contact Management/Help Desk System" category. Show coordinators define this category as "tools that manage and track interactions with customers regardless of the medium."

"It is an honor for Concerto Software to have been selected by the esteemed panel of ICCM judges and we believe this award is further testament to the strength of our unified CIM solution and of our ability to execute against our corporate strategy," said Ralph Breslauer, executive vice president of sales and marketing for Concerto Software. "EnsemblePro enables users to implement some or all of the functionality within its unified platform at their own pace, while making the most of technologies they may already have invested in."

ICCM's Best of Show Award recipients were chosen from more than 170 exhibitors participating in the event. An independent panel of call center professionals and CRM industry experts judged the competition, recognizing products and services of special distinction within the industry.

"Recipients of the ICCM 2003 Best of Show awards are recognized for demonstrating superior achievement developing strategies and solutions for use in call centers and by customer management professionals," said Paul Panagopoulos, marketing manager, Advanstar Technology Group, producers of the International Call Center Management and Exposition. "An independent panel of judges selects the award recipients from among the exhibitors based on a company's ability to provide tools that enhance performance and capability."

EnsemblePro is a complete, multichannel CIM solution that brings a powerful superset of the best functionality from all of the Concerto Software products together in a single unified solution. Designed from the ground up to incorporate the broad multimedia functionality required by today's contact centers - including ACD, predictive dialing, IVR, email, Web chat and collaboration, universal queuing, recording and reporting - EnsemblePro also offers the ability to connect with and add value to existing contact center point solutions.

About Concerto Software(TM)

Concerto Software, Inc. (NASDAQ: CRTO) is a proven and reliable provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 20 years of industry expertise and a singular focus on the contact center - Concerto Software is a trusted partner to more than 1,200 companies across the globe. Concerto Software is headquartered in Westford, Massachusetts, with operations across North America, Europe and Asia. For more information, visit www.concerto.com.

Note: Concerto Software and EnsemblePro are trademarks of Concerto Software, Inc. All other trademarks are the property of their respective owners.

In addition to historical information contained herein, this press release contains forward-looking statements concerning future expected financial, operating results, and product and marketing strategies. Forward-looking statements in this release include, but are not limited to, estimates of future business prospects or financial results and statements containing the words "believe", "estimate", "project", "expect" or similar expressions. Concerto Software's future actual results could differ materially from the forward-looking statements discussed or implied herein because of risks or uncertainties including, but not limited to, the difficulty in the development, marketing or selling of the company's solutions, difficulty with the recruitment and training of additional partners, risks associated with competition and competitive pricing pressures, technological change, the risk of not releasing products on time, new product introduction and market acceptance stock price volatility, the ability of Concerto Software to attract and retain key personnel, weakness in IT spending, weakness in the contact center market, general economic conditions in the United States and worldwide markets served by Concerto Software, delays as a result of acts of terrorism, the war in Iraq and other geopolitical conflicts, regulatory changes, including restrictions placed on predictive dialing, telemarketing and web technologies and those other factors discussed from time to time in Concerto Software's public reports filed with the Securities and Exchange Commission, such as those discussed under "Certain Factors That May Affect Future Results" in Concerto Software's quarterly reports on Form 10-Q and annual report on Form 10-K. All forward-looking statements and reasons why results might differ included in this release are made as of the date hereof, and Concerto Software assumes no obligation to update any such forward-looking statements or reasons why results might differ.