Concerto Software To Host Free Web Seminar on Combining Customer Interaction Management - CIM - with CRM for Improved Customer Service.Business Editors WESTFORD Westford, town (1990 pop. 16,392), Middlesex co., NE Mass., a suburb of the greater Boston area; settled 1653, set off from Chelmsford and inc. 1729. Although chiefly residential, there are apple orchards, granite quarries (which have long been in operation), and a , Mass.--(BUSINESS WIRE)--Dec. 9, 2002 Concerto concerto (kənchâr`tō), musical composition usually for an orchestra and a soloist or a group of soloists. In the 16th cent. concertare and concertato implied an ensemble, either vocal or instrumental. Software (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :CRTO CRTO Centro Ricerche Terapie Olistiche (Italian) )
WHO: Ralph Breslauer, executive vice president at Concerto Software
(NASDAQ:CRTO), a proven provider of customer interaction
management (CIM) solutions.
WHAT: In a free Web seminar entitled "Unleashing the Power of CRM: How
CIM Can Bring the True Value of CRM to Light," Breslauer will
highlight the importance of utilizing a CIM solution to leverage
CRM data in delivering superior customer service. He will explain
how CIM and CRM work together, allowing businesses to maximize
investments in existing CRM technologies as well as create lasting
customer relationships by providing better customer service.
WHEN: Thursday, December 12, 2002
1:00 - 2:00 p.m. EST
WHERE: To register for this event, please visit:
http://www.corporate-ir.net/ireye/ir_site.zhtml?ticker=29514&script=1010&item_id=685504
WHY: An integrated CIM/CRM strategy, combined with the right
technology, can help contact centers foster loyalty and maintain
and grow profitable customer relationships over time. This Webinar
will explain how to use customer data to deliver better service,
giving organizations the edge they need to surpass the
competition. During the presentation, attendees will learn the
specific roles of CIM and CRM, and how organizations can make them
work together to deliver consistent, personalized service.
About Concerto Software(TM) Concerto Software provides contact center solutions that help companies more effectively manage customer interactions via voice, fax, email and the Web. More than 1,200 companies worldwide - including banks, service bureaus, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. firms, utilities and retailers - use Concerto Software solutions to improve communication with customers, reduce operating costs operating costs npl → gastos mpl operacionales and deliver superior customer service. Concerto Software is headquartered in Westford, Mass., with operations across North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe and Asia. For more information, visit www.concerto.com. |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion