Concerto Software Signs Joint Venture Agreement with New World Xianglong Communication Limited in China.

Business Editors/High-Tech Writers

WESTFORD, Mass.--(BUSINESS WIRE)--April 15, 2003

Entity to be Named Concerto Software New World(TM); Will Bring

Leading-edge Contact Center Solutions to Growing Chinese Market

Concerto Software(TM), Inc. (NASDAQ: CRTO), a proven provider of customer interaction management (CIM) solutions, today announced it has signed a joint venture agreement with New World Xianglong Communication Limited ("NWXL"). NWXL is a wholly owned subsidiary of New World Infrastructure ("NWI"), a subsidiary and the flagship telecommunication arm of New World Group in China. New World Group is a Hong Kong-based US$16.6 billion conglomerate.

Concerto Software New World is being created to address the growing contact center market opportunity in China. According to a report by industry analyst firm Frost & Sullivan, the interaction CRM (customer relationship management) market in China is valued at approximately US$103 million in 2003 and is predicted to grow at a CAGR of 20.8 percent to US$264 million in 2008. The Frost & Sullivan report also references a growing opportunity for large call centers in China - especially in the telecommunications, banking and outsourcing industries.

The joint venture expects to open its first office in Shanghai shortly and plans to open additional offices in Beijing and Guangzhou later this year. As part of Concerto Software's Asia Pacific operations led by Pramod Ratwani, Concerto Software New World is expected to be fully operational in the second quarter of 2003.

"Building on the momentum we've created in the Asia Pacific region, we anticipate that this strategic initiative - coupled with the growing demand for next-generation contact center technology in China - will generate a host of new opportunities for Concerto Software in this market," said James Foy, president and CEO of Concerto Software.

New customers, including China Mobile through channel partner Advantage Plus Technology, Inc., are already attributable to the relationship. To increase reach and enhance the entity's ability to deliver contact center solutions to this broad market, it plans to engage in additional partnerships with leading Chinese distributors including UTI, Hua Jing and IVRS (International) Ltd.

"Combining New World's strength, history and expertise in China with Concerto Software's leading-edge contact center technology, we have created a synergy that is unmatched in the market today," said Douglas Chan, managing director of NWI. "We anticipate that Concerto Software New World will be well-received and embraced by the diverse, evolving Chinese contact center market."

Concerto Software will host a press conference with NWXL to discuss the formation of Concerto Software New World in Shanghai on April 28, 2003.

Concerto Software to Hold First Quarter Earnings Release and Conference Call

On Wednesday, April 16, 2003, Concerto Software intends to issue a press release and to host a conference call at 10:00 a.m. EDT to discuss its first quarter 2003 financial and operating results, as well as future business and financial expectations.

To participate in the first quarter earnings conference call, RSVP to [phone] before 9:30 a.m. EDT on April 16. This call is being Webcasted by CCBN and can be accessed through Concerto Software's Web site at www.concerto.com.

A replay of the conference call will be available from April 16, 2003, at 8:00 p.m. EST until April 22, 2003, at 12 midnight EST. To access the replay, dial [phone] (from within the U.S. or Canada) or [phone] (from outside the U.S. or Canada) and enter the passcode 9632336, or log onto the Concerto Software Web site at www.concerto.com.

About New World Infrastructure

In October 1995, NWI (HKSE:301) became the first infrastructure company to list on the Hong Kong Exchange. Since then NWI has evolved from an infrastructure company into a telecommunications, media and technology ("TMT") company. As of December 2002, NWI has over 30 TMT projects. Its strategy is to focus on nurturing the portfolio and developing commercial successes. For more information, visit www.nwi.com.hk.

About New World Group

In operation for more than three decades, New World (HKSE:17) was listed in Hong Kong in 1972 and is now one of the constituent stocks of the Hang Seng Index. New World has more than a dozen listed companies with core businesses including property management and sales, transport infrastructure and logistics, telecommunications, media and technologies in Hong Kong and China. For more information, visit www.nwd.com.hk.

About Concerto Software(TM)

Concerto Software provides contact center solutions that help companies more effectively manage customer interactions via voice, fax, email and the Web. More than 1,200 companies worldwide - including banks, service bureaus, telecommunications firms, utilities and retailers - use Concerto Software solutions to deliver superior customer service, and to successfully acquire, retain and grow valuable customer relationships. Concerto Software is headquartered in Westford, Massachusetts, with operations across North America, Europe and Asia. For more information, visit www.concerto.com.

Note: Concerto Software and Concerto Software New World are trademarks of Concerto Software, Inc. All other trademarks are the property of their respective owners.

In addition to historical information contained herein, this press release contains forward-looking statements concerning future expected financial, operating results, and product and marketing strategies. Forward-looking statements in this release include, but are not limited to, estimates of future business prospects or financial results and statements containing the words "believe", "estimate", "project", "expect" or similar expressions. Concerto Software's future actual results could differ materially from the forward-looking statements discussed or implied herein because of risks or uncertainties including, but not limited to, the difficulty in the development, marketing or selling of the company's solutions, difficulty with the recruitment and training of additional partners, risks associated with competition and competitive pricing pressures, technological change, the risk of not releasing products on time, new product introduction and market acceptance stock price volatility, the ability of Concerto Software to attract and retain key personnel, weakness in IT spending, weakness in the contact center market, general economic conditions in the United States and worldwide markets served by Concerto Software, delays as a result of acts of terrorism, the war in Iraq and other geopolitical conflicts, or as a result of the SARS virus, regulatory changes, including restrictions placed on predictive dialing, telemarketing and web technologies and those other factors discussed from time to time in Concerto Software's public reports filed with the Securities and Exchange Commission, such as those discussed under "Certain Factors That May Affect Future Results" in Concerto Software's quarterly reports on Form 10-Q and annual report on Form 10-K. All forward-looking statements and reasons why results might differ included in this release are made as of the date hereof, and Concerto Software assumes no obligation to update any such forward-looking statements or reasons why results might differ.