Concerto Software Selected to Provide Contact Center Solutions for GTL Limited BPO Business.Business Editors/High-Tech Writers WESTFORD, Mass./NEW DELHI, India--(BUSINESS WIRE)--April 13, 2004 Leading Indian Service Company Chooses EnsemblePro(TM) and LYRICall(TM) to Manage Multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple Interactions for Fortune 500 Companies Concerto concerto (kənchâr`tō), musical composition usually for an orchestra and a soloist or a group of soloists. In the 16th cent. concertare and concertato implied an ensemble, either vocal or instrumental. Software, Inc. a proven provider of contact center solutions, today announced that GTL GTL - Gunning Transceiver Logic Limited, a leading network engineering and IT Services company in India, has selected Concerto Software's EnsemblePro unified contact center solution for its multichannel contact center. GTL Limited, one of the largest contact centers in India with more than 1,500 agents, is implementing EnsemblePro and LYRICall to enhance the customer care it delivers to its Fortune 500 clients. GTL will use Concerto Software solutions to unify 1. (database, product) Unify - A relational database produced by Unify Corporation. 2. (algorithm) unify - To perform unification. inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" voice, email and web functionality in order to better manage customer interactions across these channels. GTL anticipates a rapid return on investment through improved agent productivity and increased customer satisfaction. "We needed a scalable, cost-effective cost-effective, n the minimal expenditure of dollars, time, and other elements necessary to achieve the health care result deemed necessary and appropriate. , easy-to-deploy solution that offered multichannel capabilities so that we could meet the needs of our customers and in turn, they could meet the needs of their customers," said Mr. R. K. Iyer, Vice President - Technology at GTL Limited. "Concerto Software was the clear choice for us, as we constantly strive to deliver premium service and stay ahead of the competition." According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. international market research and consulting company Noun 1. consulting company - a firm of experts providing professional advice to an organization for a fee consulting firm business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a Frost & Sullivan, India is the fastest growing market for contact center systems in the Asia Pacific region, with a projected compound annual growth rate of 27% for the years 2002 to 2009. "Concerto Software is pleased to be extending our relationship with GTL Limited to ensure they can offer their clients the most advanced, comprehensive capabilities in the Indian service bureau industry," said Pramod Ratwani, Vice President of Concerto Software, Asia Pacific and Middle East. "Helping our customers grow their businesses is one of our primary objectives and our relationship with GTL further establishes Concerto Software's leadership position in the fast-growing Indian contact center market." About Concerto Software Concerto Software, Inc. is a proven and reliable provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 20 years of industry expertise and a singular SINGULAR, construction. In grammar the singular is used to express only one, not plural. Johnson. 2. In law, the singular frequently includes the plural. focus on the contact center - Concerto Software is a trusted partner to companies across the globe. Concerto Software was selected by leading industry analyst firm, Frost & Sullivan, as the sole recipient of its Contact Center Company of the Year Award in 2003 and 2004, and is also the only company to earn this distinction two years running. Concerto Software is headquartered in Westford, Massachusetts Westford is a town in Middlesex County, Massachusetts, United States. The population was 20,754 at the 2000 census. History Westford was first settled in 1635. Originally a part of neighboring Chelmsford, West Chelmsford soon grew large enough to sustain its own , with operations across the Americas, Europe and Asia Pacific. For more information, visit www.concerto.com. About GTL GTL Group is a leading Network Engineering and IT Services company with annual revenues of Rs. 640.49 crores for the year ended March 31, 2003. The Group's vision is to "Spearhead Technology-driven Business Innovations" and it brings together various technologies to address clients' critical business needs. The total manpower of the Company as of December 31, 2003 stood at 3121 (including 456 contractual and 130 international) as against 2846 (including 227 contractual and 136 international) in the corresponding quarter ending December 31, 2002. GTL Group is present in 21 locations in India and 11 locations internationally. The Group focuses on Industry Verticals such as IT & Telecom, Healthcare & Pharmaceutical, Banking, Finance & Insurance, Manufacturing and Hospitality. For more information, visit www.gtllimited.com. Note: Concerto Software and LYRICall are trademarks of Concerto Software, Inc. All other trademarks are the property of their respective owners. |
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