Concerto Software Schedules Second Quarter 2003 Earnings Release and Conference Call; Earnings Call and Webcast: Thursday, July 17, 2003 at 5:00 p.m. ET.

Business Editors/High-Tech Writers

WESTFORD, Mass.--(BUSINESS WIRE)--July 7, 2003

Concerto Software, Inc. (NASDAQ: CRTO), a proven provider of customer interaction management (CIM) solutions, today announced that it intends to issue a press release after market close on Thursday, July 17, 2003, and to host a conference call at 5:00 p.m. ET to discuss its second quarter 2003 financial and operating results, as well as future business and financial expectations.

To participate in the second quarter earnings conference call, RSVP to [phone] before 4:30 p.m. ET on July 17. This call is being Webcasted by CCBN and can be accessed through Concerto Software's Web site at www.concerto.com. The Webcast will also be distributed over CCBN's Investor Distribution Network to both institutional and individual investors. Individual investors can listen to the call through CCBN's individual investor center (www.companyboardroom.com), or by visiting any of the investor sites in CCBN's Individual Investor Network, such as America Online's Personal Finance Channel, Fidelity Investments(R) (www.fidelity.com) and others. Institutional investors can access the call via CCBN's password-protected event management site, StreetEvents (www.streetevents.com).

Investors can also access the audio portion of this event through the Vcall Website, located at www.vcall.com. To listen, please go to the Vcall Website at least fifteen minutes early to download, and install any necessary audio software.

A replay of the conference call will be available from July 17, 2003 at 8:00 p.m. ET until July 24, 2003 at 11:00 p.m. ET. To access the replay, dial [phone] (from within the U.S. or Canada) or [phone] (from outside the U.S. or Canada) and enter the passcode 1630279, or log onto the Concerto Software Web site at www.concerto.com.

About Concerto Software(TM)

Concerto Software, Inc. (NASDAQ: CRTO) is a proven and reliable provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 20 years of industry expertise and a singular focus on the contact center - Concerto Software is a trusted partner to more than 1,200 companies across the globe. Concerto Software is headquartered in Westford, Massachusetts, with operations across North America, Europe and Asia. For more information, visit www.concerto.com.

Note: Concerto Software is a trademark of Concerto Software, Inc. All other trademarks are the property of their respective owners.

In addition to historical information contained herein, this press release contains forward-looking statements concerning future expected financial, operating results, and product and marketing strategies. Forward-looking statements in this release include, but are not limited to, estimates of future business prospects or financial results and statements containing the words "believe", "estimate", "project", "expect" or similar expressions. Concerto Software's future actual results could differ materially from the forward-looking statements discussed or implied herein because of risks or uncertainties including, but not limited to, the difficulty in the development, marketing or selling of the company's solutions, difficulty with the recruitment and training of additional partners, risks associated with competition and competitive pricing pressures, technological change, the risk of not releasing products on time, new product introduction and market acceptance stock price volatility, the ability of Concerto Software to attract and retain key personnel, weakness in IT spending, weakness in the contact center market, general economic conditions in the United States and worldwide markets served by Concerto Software, delays as a result of acts of terrorism, the war in Iraq and other geopolitical conflicts, or as a result of the SARS virus, regulatory changes, including restrictions placed on predictive dialing, telemarketing and web technologies and those other factors discussed from time to time in Concerto Software's public reports filed with the Securities and Exchange Commission, such as those discussed under "Certain Factors That May Affect Future Results" in Concerto Software's quarterly reports on Form 10-Q and annual report on Form 10-K. All forward-looking statements and reasons why results might differ included in this release are made as of the date hereof, and Concerto Software assumes no obligation to update any such forward-looking statements or reasons why results might differ.