Concerto Software Positioned in the ''Visionary'' Quadrants in 2004 Analyst Firm Contact Center Magic Quadrants.WESTFORD, Mass. -- Concerto concerto (kənchâr`tō), musical composition usually for an orchestra and a soloist or a group of soloists. In the 16th cent. concertare and concertato implied an ensemble, either vocal or instrumental. Software, a leading provider of contact center solutions, today announced it has been positioned in the visionary quadrants in Gartner Inc.'s 2004 Magic Quadrants The Gartner Magic Quadrant is a proprietary research tool developed by Gartner Inc., a US based research and advisory firm. It is designed to provide an unbiased qualitative analysis of a “markets’ direction, maturity, and participants. for Contact Center Infrastructure for North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. .(1) "Concerto Software's recent acquisition of Rockwell FirstPoint Contact brings the founders of the inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound contact center solutions together to forge a team with unparalleled insight into the technology and processes needed to solve today's contact center challenges, " said Jim Foy, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Concerto Software. "With a more than 30-year history of innovation and focus, Concerto Software has a track record of success helping companies transform the way they interact with their customers." "We believe Concerto Software's positioning in these visionary quadrants confirms that we continue to have a strong grasp of the market's and our customers' needs and are delivering the information and tools necessary to drive critical business improvements," said Foy. The Gartner Inc. Magic Quadrant for the Contact Center Infrastructure assesses companies in the industry based on depth and breadth of vendor and product capabilities. Gartner specifically looks at the contact center applications and platforms, management tools, architecture, cost, sales channels, services and support, as well as corporate viability and vision. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Gartner, "visionaries have a clear vision of market direction and are focused on preparing for that, but they can still improve in terms of optimizing service delivery." The Gartner Magic Quadrant analyzes the major players in an industry and categorizes them as "leaders," "challengers," "visionaries" or "niche players". (1) Source: Gartner, Inc. "Magic Quadrant for Contact Center Infrastructure, NA, 2004", 23 September 2004. B. Elliot, D. Kraus. Gartner, Inc. "Magic Quadrant for Contact Center Infrastructure, EMEA, 2004", 27 October 2004. T. Wright, S. Blood. About Gartner Magic Quadrant The Magic Quadrant is copyrighted 2004 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant quadrant, in analytic geometry quadrant. 1 In analytic geometry, one of the four regions of the plane determined by two lines, the x-axis and the y-axis. . The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability mer·chant·a·ble adj. Suitable for buying and selling; marketable. mer  chant·a·bil or fitness for a particular purpose. About Concerto Software Concerto Software is a leading provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 30 years of industry expertise and a singular focus on the contact center - Concerto Software is a trusted partner to companies across the globe. Concerto Software is headquartered in Westford, Massachusetts Westford is a town in Middlesex County, Massachusetts, United States. The population was 20,754 at the 2000 census. History Westford was first settled in 1635. Originally a part of neighboring Chelmsford, West Chelmsford soon grew large enough to sustain its own , with operations across the Americas, Europe and Asia Pacific. For more information, visit www.concerto.com. Note: Concerto Software is a trademark of Concerto Software, Inc. All other trademarks are the property of their respective owners. |
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