Concerto Software Partners with Positive Software Systems to Deliver Enterprise Campaign Management Solution to Outbound Contact Centers.

Business Editors/High-Tech Writers

WESTFORD, Mass. & DALLAS--(BUSINESS WIRE)--Aug. 26, 2003

ECM Product Enables Businesses to Create and Manage Enterprise-Wide

Contact Strategies From Single, Centralized Server; Aids in

Do-Not-Call Compliance

Concerto Software, Inc. (NASDAQ: CRTO), a leading provider of customer interaction management (CIM) solutions, today announced that it has partnered with Positive Software Systems, Inc. to market and sell Enterprise Campaign Manager(TM) (ECM), a customer interaction data warehouse solution. ECM is a private-label product developed for Concerto Software by Positive Software Systems, a Dallas-based provider of software solutions that optimize sales and collection activities for telemarketing companies, service bureaus and enterprise contact centers.

ECM seamlessly integrates with Concerto Software's leading outbound solution, Unison(R), and enables businesses to develop, execute and manage enterprise-wide contact strategies from a single, secure server. By centralizing multiple dialers, customer-facing applications and back-office host systems, ECM brings cohesion to the often-disjointed operations of contact centers with geographically dispersed branches and agents.

CitiCapital, a pre-eminent, U.S.-based commercial finance company with 575,000 customers and branch offices throughout the U.S., Canada and Europe, is among the first organizations to deploy ECM. William Brewer, CitiCapital senior business analyst, noted that ECM's ability to resolve numerous challenges was a key driver in the company's decision to deploy this solution.

"Along with improving agent productivity, data security compliance, business continuity assurance and host systems integration topped the list as we reviewed offerings from numerous vendors," said Brewer. "ECM's ability to address all of these challenges made it stand out. With ECM's centralized campaign management capability, we can aggregate data from multiple, disparate host systems and present a uniform, simplified interface to our agents, which will drive efficiency gains and increase the effectiveness of our contact activities."

In addition, ECM can aid companies in their efforts to comply with the Federal Trade Commission's new and emerging regulations surrounding Do-Not-Call (DNC) by simplifying the process of managing DNC list scrubbing across multiple dialers and sites.

"ECM helps companies overcome the challenges associated with maintaining consistent dialing and reporting strategies across multiple dialers, locations and platforms - issues that many of our customers encounter on a daily basis and that have become even more critical in light of the new FTC regulations and Do-Not-Call laws," said Ralph Breslauer, executive vice president of sales and marketing for Concerto Software. "With Concerto Software's Unison and ECM, users will be able to create powerful, comprehensive outbound customer interaction strategies from a single point and leverage them across their entire organization."

"Together, PSS and Concerto Software offer a unique solution to help contact centers best manage campaign strategies and the critical information required to increase the effectiveness of their outbound customer interaction activities," said Edward Mandel, president and CEO of Positive Software Systems. "We're pleased to have Concerto Software as our partner and believe we'll see an enthusiastic response to this solution as more and more contact centers recognize the significant value of secure, centralized customer interaction campaign management capabilities."

About Concerto Software

Concerto Software, Inc. (NASDAQ: CRTO) is a proven and reliable provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 20 years of industry expertise and a singular focus on the contact center - Concerto Software is a trusted partner to more than 1,200 companies across the globe. Concerto Software is headquartered in Westford, Massachusetts, with operations across North America, Europe and Asia. For more information, visit www.concerto.com.

About Positive Software Systems

Positive Software Systems provides proven enterprise-wide solutions that improve the efficiency and increase the profitability of sales and collections activities for leading telemarketing companies, service bureaus and enterprise contact centers.

ContactQ(TM), the company's flagship product, is a strategic customer interaction data warehouse for managing enterprise-wide contact strategies from a single server, connecting multiple predictive dialers, contact centers, data hosts and remote agents. Positive Software Systems markets ContactQ directly to leading contact center enterprises as well as through select, industry-leading channel partners. For more information visit www.positivesoftware.com.

Note: Concerto Software is a trademark and Unison is a registered trademark of Concerto Software, Inc. All other trademarks are the property of their respective owners.

In addition to historical information contained herein, this press release contains forward-looking statements concerning future expected financial, operating results, and product and marketing strategies. Forward-looking statements in this release include, but are not limited to, estimates of future business prospects or financial results and statements containing the words "believe", "estimate", "project", "expect" or similar expressions. Concerto Software's future actual results could differ materially from the forward-looking statements discussed or implied herein because of risks or uncertainties including, but not limited to, the difficulty in the development, marketing or selling of the company's solutions, difficulty with the recruitment and training of additional partners, risks associated with competition and competitive pricing pressures, technological change, the risk of not releasing products on time, new product introduction and market acceptance stock price volatility, the ability of Concerto Software to attract and retain key personnel, weakness in IT spending, weakness in the contact center market, general economic conditions in the United States and worldwide markets served by Concerto Software, delays as a result of acts of terrorism, the war in Iraq and other geopolitical conflicts, or as a result of the SARS virus, regulatory changes, including restrictions placed on predictive dialing, telemarketing and web technologies and those other factors discussed from time to time in Concerto Software's public reports filed with the Securities and Exchange Commission, such as those discussed under "Certain Factors That May Affect Future Results" in Concerto Software's quarterly reports on Form 10-Q and annual report on Form 10-K. All forward-looking statements and reasons why results might differ included in this release are made as of the date hereof, and Concerto Software assumes no obligation to update any such forward-looking statements or reasons why results might differ.