Concerto Software Names Wipro Infotech Premier Partner.

Business Editors/High-Tech Writers

WESTFORD, Mass.--(BUSINESS WIRE)--April 1, 2003

Expanded Partnership Agreement Enables Wipro to Distribute Concerto 

Software Solutions Throughout India and Surrounding Region

Concerto Software(TM), Inc. (NASDAQ: CRTO), a proven provider of customer interaction management (CIM) solutions, today announced it has expanded its strategic relationship with Wipro Infotech - the IT services, solutions and products division of Wipro Limited - and named the company a premier partner. Under the terms of the enhanced agreement, Wipro will distribute the full range of Concerto Software contact center solutions throughout India and the surrounding region.

The expanded partnership builds on more than two years of working history between the two companies and adds EnsemblePro, Concerto Software's unified CIM solution, to Wipro's distribution roster. In addition, the deal enables Concerto Software to leverage Wipro's market expertise in the growing contact center industries throughout the region.

"During the course of our partnership with Concerto Software, we've had great success selling its award-winning line of contact center solutions throughout India," said Ishwar Hemrajani, chief executive, Technology Products Division at Wipro Infotech. "As customers rely on email and the Web more and more to contact companies, unified CIM solutions are integral to operating successful multichannel contact centers. In this market, distributing EnsemblePro represents a significant opportunity for Wipro to increase market share in our target region."

Headquartered in Bangalore, India, Wipro provides comprehensive IT solutions and services, including systems integration, IT outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally. Together, Concerto Software and Wipro have implemented solutions for customers such as Cellbion, a leading contact center service bureau.

"By strengthening our relationship with strategic partners like Wipro Infotech, Concerto Software is able to bring the power and flexibility of the EnsemblePro solution to established and developing contact center markets," said Pramod Ratwani, vice president of Asia Pacific for Concerto Software. "Our goal is to help enterprises improve the quality of their customer interactions and the speed of their return on investment. By partnering with world-class companies like Wipro, we are better able to achieve that objective on a truly global scale."

The extension of the partnership is part of Concerto Software's continuing efforts to strengthen its global indirect sales channel through the enhanced Channel Partner Program it launched last year. This program helps distributors and resellers capitalize on opportunities in the rapidly growing CIM market by providing proven contact center solutions that support multimedia communication with customers.

EnsemblePro is built from the ground up to incorporate the functionality required by multimedia contact centers - including ACD, predictive dialing, IVR, email, Web chat and collaboration, and universal queuing - to provide a single control point for routing, monitoring, recording, reporting and administration of all contact center functions. The solution's unified design enables companies to implement a single set of business rules and agent skill definitions that can be applied across channels for consistent prioritization and intelligent routing of all interactions, increasing agent productivity and customer satisfaction.

About Wipro Infotech

Wipro Infotech is the IT Services, Solutions & Products division of Wipro Limited. With over two decades of experience, 1900 employees and 275 business partners serving over 40,000 customers, Wipro has stamped its presence on the Indian market and leads the Indian IT industry. The company is headquartered in Bangalore, India.

About Concerto Software(TM)

Concerto Software provides contact center solutions that help companies more effectively manage customer interactions via voice, fax, email and the Web. More than 1,200 companies worldwide - including banks, service bureaus, telecommunications firms, utilities and retailers - use Concerto Software solutions to deliver superior customer service, and to successfully acquire, retain and grow valuable customer relationships. Concerto Software is headquartered in Westford, Massachusetts, with operations across North America, Europe and Asia. For more information, visit www.concerto.com.

Note: Concerto Software, Ensemble, ContactPro and EnsemblePro are trademarks and Unison is a registered trademark of Concerto Software, Inc. All other trademarks are the property of their respective owners.

In addition to historical information contained herein, this press release contains forward-looking statements concerning future expected financial, operating results, and product and marketing strategies. Forward-looking statements in this release include, but are not limited to, estimates of future business prospects or financial results and statements containing the words "believe", "estimate", "project", "expect" or similar expressions. Concerto Software's future actual results could differ materially from the forward-looking statements discussed or implied herein because of risks or uncertainties including, but not limited to, the difficulty in the development, marketing or selling of the company's solutions, difficulty with the recruitment and training of additional partners, risks associated with competition and competitive pricing pressures, technological change, the risk of not releasing products on time, new product introduction and market acceptance stock price volatility, the ability of Concerto Software to attract and retain key personnel, weakness in IT spending, weakness in the contact center market, general economic conditions in the United States and worldwide markets served by Concerto Software, acts of terrorism, regulatory changes, including restrictions placed on predictive dialing, telemarketing and web technologies and those other factors discussed from time to time in Concerto Software's public reports filed with the Securities and Exchange Commission, such as those discussed under "Certain Factors That May Affect Future Results" in Concerto Software's quarterly reports on Form 10-Q and annual report on Form 10-K. All forward-looking statements and reasons why results might differ included in this release are made as of the date hereof, and Concerto Software assumes no obligation to update any such forward-looking statements or reasons why results might differ.