Concerto Software Named to Software Magazine's 21st Annual Software 500; Company's Revenue Growth Leads to Top Ranking from Leading IT Software Journal.

Business Editors/High-Tech Writers

WESTFORD, Mass.--(BUSINESS WIRE)--Jan. 12, 2004

Concerto Software, Inc. (NASDAQ: CRTO), a proven provider of customer interaction management (CIM) solutions, has been named to the Software 500, Software Magazine's list of the world's foremost software and services providers. Concerto Software was ranked 170. The complete Software 500 list is available as an online catalog at www.softwaremag.com.

The Software 500 ranking is based on total worldwide software and service revenue for 2002. This includes revenues from software licenses, maintenance and support, training and software-related services and consulting. Suppliers are not ranked on their total corporate revenue, since many have other lines of business, such as hardware. The financial information was gathered by the annual Software 500 survey posted online, as well as from public documents.

"IT spending continued to be slow through the period measured by the 2003 Software 500. While the list has changed substantially, with additions and deletions, certain niches paid off," says John Desmond, Softwaremag.com's editorial director and publisher. "It was a year for IT professionals to try to salvage ROI from past software and service investments they had made, since big new projects were out of favor."

With a range of customers worldwide, Concerto Software provides contact center solutions that enable companies to more effectively manage customer interactions across all communication mediums. From banks and telecommunications providers to service bureaus and retailers, leading companies depend on Concerto Software solutions to help deliver superior customer service, and successfully nurture valuable customer relationships.

The company's flagship product, EnsemblePro, is a complete, globalized multi-channel CIM solution that brings a powerful superset of the best functionality from all of the Concerto Software products together in a single unified platform. Designed from the ground up to incorporate the broad functionality required by today's contact centers - including ACD, predictive dialing, IVR, email, Web chat and collaboration, universal queuing, recording and reporting - EnsemblePro also offers the ability to connect with and add value to existing contact center point solutions.

"Concerto Software's ranking on the Software 500 further validates our record of financial performance and our leadership position in the contact center market," said Ralph Breslauer, executive vice president of sales and marketing at Concerto Software. "The contact center continues to be a vital part of the enterprise, playing a strategic role in generating revenue and fostering customer loyalty. Concerto Software takes pride in being the long-term business partner that companies today look to for cost-effective inbound and outbound customer interaction solutions that help reduce complexity and improve productivity."

About Softwaremag.com, The IT Software Journal

Softwaremag.com, The IT Software Journal, is the Web publishing effort of Software Magazine, a 20-year brand name in the industry. Softwaremag.com is the online catalog to enterprise software and the home of the Software 500 ranking of the world's largest software and services companies, now in its 21st year. Softwaremag.com is produced by King Content Co., the Web content development and publishing firm run by John P. Desmond, which acquired the product in 2003.

About Concerto Software(TM)

Concerto Software provides contact center solutions that help companies more effectively manage customer interactions via voice, fax, email and the Web. More than 1,200 companies worldwide - including banks, service bureaus, telecommunications firms, utilities and retailers - use Concerto solutions to deliver superior customer service, and to successfully acquire, retain and grow valuable customer relationships. Concerto Software is headquartered in Westford, Massachusetts, with operations across North America, Europe and Asia. For more information, visit www.concerto.com.

Note: Concerto Software and EnsemblePro are trademarks of Concerto Software, Inc. All other trademarks are the property of their respective owners.

In addition to historical information contained herein, this press release contains forward-looking statements concerning future expected financial, operating results, and product and marketing strategies. Forward-looking statements in this release include, but are not limited to, estimates of future business prospects or financial results and statements containing the words "believe", "estimate", "project", "expect" or similar expressions. Concerto Software's future actual results could differ materially from the forward-looking statements discussed or implied herein because of risks or uncertainties including, but not limited to, the difficulty of integrating two complex businesses and their products, failure to achieve the beneficial synergies expected from the transaction, the potential for loss of key employees during the integration process, the difficulty in the development, marketing or selling of the company's solutions, risks associated with competition and competitive pricing pressures, technological change, new product introduction and market acceptance, stock price volatility, the ability of Concerto Software to attract and retain key personnel, weakness in IT spending, weakness in the contact center market, general economic conditions in the United States and worldwide markets served by Concerto Software, terrorist activity, war or general instability in the Asia Pacific Region and those other factors discussed from time to time in Concerto Software's public reports filed with the Securities and Exchange Commission, such as those discussed under "Certain Factors That May Affect Future Results" in Concerto Software's quarterly reports on Form 10-Q and annual report on Form 10-K. All forward-looking statements and reasons why results might differ included in this release are made as of the date hereof, and Concerto Software assumes no obligation to update any such forward-looking statements or reasons why results might differ.