Concerto Software Named Most Innovative CIM Solution Provider in Asia.

Business/Technology Editors

Business Management Asia Magazine's Innovation Awards 2002 Select Concerto as Most Progressive, Talented Company

Concerto Software, Inc. (NASDAQ: CRTO), a proven provider of customer interaction management (CIM) solutions, today announced that it has been named Most Innovative CIM Solution Provider by the readers of Business Management Asia (BMA) Magazine.

For the Innovation Awards 2002, BMA Magazine asked its readers, the largest technology end-users in the region, to nominate the most progressive and talented companies in four categories that reflect Asia's unique, hugely diverse industrial profile: Technology Application, Marketing & Branding, Recruitment & Resources and Growth & Expansion. Twenty-five regional, national and international companies were nominated in various categories, and Concerto was selected as Most Innovative CIM Solution Provider.

"Concerto has captured a unique leadership position within the global CIM market - and in Asia Pacific specifically - as a result of the quality solutions and exceptional service we offer," said Pramod Ratwani, vice president, Concerto Software Asia Pacific. "We are pleased to receive the Most Innovative CIM Solution Award, as it recognizes Concerto's continuous effort to provide leading-edge contact center technology that helps companies deliver premier customer service."

BMA's team of researchers in the UK, Australia and China carefully constructed the selection criteria for the Innovation Awards 2002. Companies from various industries, including e-business, business intelligence, customer relationship management, broadband/telecommunications, enterprise storage and corporate travel were considered for nomination.

About Concerto Software(TM)

Concerto Software provides contact centre solutions that help companies more effectively manage customer interactions via voice, fax, email and the Web. More than 1,100 companies worldwide - including banks, service bureaus, telecommunications firms, utilities and retailers - use Concerto solutions to deliver superior customer service, and to successfully acquire, retain and grow valuable customer relationships. Concerto Software is headquartered in Westford, Massachusetts, with operations across North America, Europe and Asia. For more information, visit www.concerto.com.

About Business Management Asia (BMA)

Business Management Asia (BMA) is a part of GDS publication. GDS Publishing specialises in Chinese, pan-Asian and South American industrial and business journals, with 32 leading titles produced per annum. Our journals have featured over 60% of the world's blue chip companies. Unbiased, dispassionate, factual and balanced reporting is our aim and policy. BMA looks at the world's great cities from New York to Shanghai, Singapore to Sydney, evaluating both corporate landscape and the potential for enterprises to set up shop. We work with the relevant Ministry of Trade to help you understand their role in incentive management schemes for new business, and much more. For more information, visit www.gdsinternational.com.

Note: Concerto Software is a trademark of Concerto Software, Inc., formerly known as Davox Corporation. All other trademarks are the property of their respective owners.

In addition to historical information contained herein, this press release contains forward-looking statements concerning future expected financial, operating results, and product and marketing strategies. Forward-looking statements in this release include, but are not limited to, estimates of future business prospects or financial results and statements containing the words "believe", "estimate", "project", "expect" or similar expressions. Concerto Software's future actual results could differ materially from the forward-looking statements discussed or implied herein because of risks or uncertainties including, but not limited to, the difficulty of integrating two complex businesses and their products, failure to achieve the beneficial synergies expected from the transaction, the potential for loss of key employees during the integration process, the difficulty in the development, marketing or selling of the company's solutions, risks associated with competition and competitive pricing pressures, technological change, new product introduction and market acceptance, stock price volatility, the ability of Concerto Software to attract and retain key personnel, weakness in IT spending, weakness in the contact centre market, general economic conditions in the United States and worldwide markets served by Concerto Software, terrorist activity, war or general instability in the Asia Pacific Region and those other factors discussed from time to time in Concerto Software's public reports filed with the Securities and Exchange Commission, such as those discussed under "Certain Factors That May Affect Future Results" in Concerto Software's quarterly reports on Form 10-Q and annual report on Form 10-K. All forward-looking statements and reasons why results might differ included in this release are made as of the date hereof, and Concerto Software assumes no obligation to update any such forward-looking statements or reasons why results might differ.