Concerto Software Founder Jim Mitchell Receives 2004 CRM Influential Leader Award.

WESTFORD, Mass. -- Concerto Software, Inc., a proven provider of contact center solutions, today announced that James Mitchell, an original founder of the company, received a 2004 CRM Influential Leader Award from CRM magazine. The magazine revealed the winners of its 2004 CRM Leader awards during DCI's Customer Relationship Management Conference & Exposition in San Francisco yesterday.

CRM magazine's 2004 CRM Leader Awards recognize superior performance in three areas: ROI excellence in customer companies, individual achievement, and vendor leadership. The Influential Leader award spotlights the executives in CRM who have left an indelible mark on either their industry or their company this past year.

Mitchell received this award for the leadership role he took when the FTC implemented its "Do Not Call" regulations, threatening to change the face of the entire call and contact center industry. He firmly believed that these new laws could be beneficial, as they defined a more qualified list of customer prospects, and paved the way to a more productive contact center workforce. Through his efforts, Concerto Software became a solutions provider that also served as a resource for customers and contact centers worldwide to gather information on the intricacies of the regulations. Primarily, he urged companies to create cultures of compliance by changing business processes, re-training agents and adapting strategy. In addition, as one of the pioneers of the predictive dialer, Mitchell made strategic recommendations on how to configure this technology to aid compliance efforts. Mitchell's findings, commentary and suggestions on the legislation have been featured widely in the national and trade press.

In 1981, Mitchell, along with others, founded Davox Corporation, which became Concerto Software in 2002. Under his direction, the company developed and introduced the Unison(R) call management system, which helped to revolutionize the outbound dialing process. Mitchell is currently responsible for overseeing the technology direction for Concerto Software.

About Concerto Software

Concerto Software, Inc. is a proven and reliable provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 20 years of industry expertise and a singular focus on the contact center - Concerto Software is a trusted partner to companies across the globe. Concerto Software was selected by leading industry analyst firm, Frost & Sullivan, as the sole recipient of its Contact Center Company of the Year Award in 2003 and 2004, and is also the only company to earn this distinction two years running. Concerto Software is headquartered in Westford, Massachusetts, with operations across the Americas, Europe and Asia Pacific. For more information, visit www.concerto.com.

Note: Concerto Software is a trademark and Unison is a registered trademark of Concerto Software, Inc. All other trademarks are the property of their respective owners.