Concerto Software Expands Asia Pacific Presence With Opening of Seoul, South Korea Office; Company Appoints New Country Manager to Lead Effort.

Business Editors/High-Tech Writers

SEOUL, South Korea--(BUSINESS WIRE)--Feb. 12, 2003

Concerto Software, Inc. (NASDAQ:CRTO), a leading provider of customer interaction management (CIM) solutions, today announced that it continues to expand its presence in Asia Pacific (APAC) with the opening of an office in Seoul, South Korea. The new subsidiary, Concerto Software Korea Limited, will provide additional support for existing Concerto Software customers, including LINA Insurance, Citibank and Good Morning Shanghai Securities, as well as meet the increasing demand for CIM solutions throughout the country.

To lead this effort, Concerto Software has appointed Kim Han-Sup as country manager. Han-Sup, formerly with Avaya, brings more than 15 years of IT and telecommunications experience to the team. His expertise encompasses sales, marketing management and channel development within the contact center space.

"Korea is a key market for Concerto Software and opening this operation, with Kim at the helm, will enhance our ability to serve our current customers, initiate new partner relationships and generally expand our business in the country," said Pramod Ratwani, vice president of Concerto Software Asia Pacific.

"Customer interaction management is becoming more and more of a priority for businesses in Korea and we intend to be the technology provider that they turn to for leading-edge solutions that can help them deliver superior service and positively impact their top and bottom lines," said Kim.

About Concerto Software(TM)

Concerto Software provides contact center solutions that help companies more effectively manage customer interactions via voice, fax, email and the Web. More than 1,200 companies worldwide - including banks, service bureaus, telecommunications firms, utilities and retailers - use Concerto solutions to deliver superior customer service, and to successfully acquire, retain and grow valuable customer relationships. Concerto Software is headquartered in Westford, Massachusetts, with operations across North America, Europe and Asia. For more information, visit www.concerto.com.

Note: Concerto Software, Ensemble, ContactPro and EnsemblePro are trademarks and Unison is a registered trademark of Concerto Software, Inc. All other trademarks are the property of their respective owners.

In addition to historical information contained herein, this press release contains forward-looking statements concerning future expected financial, operating results, and product and marketing strategies. Forward-looking statements in this release include, but are not limited to, estimates of future business prospects or financial results and statements containing the words "believe," "estimate," "project," "expect" or similar expressions. Concerto Software's future actual results could differ materially from the forward-looking statements discussed or implied herein because of risks or uncertainties including, but not limited to, the difficulty in the development, marketing or selling of the company's solutions, difficulty with the recruitment and training of additional partners, risks associated with competition and competitive pricing pressures, technological change, the risk of not releasing products on time, new product introduction and market acceptance stock price volatility, the ability of Concerto Software to attract and retain key personnel, weakness in IT spending, weakness in the contact center market, general economic conditions in the United States and worldwide markets served by Concerto Software, acts of terrorism, regulatory changes, including restrictions placed on predictive dialing, telemarketing and web technologies and those other factors discussed from time to time in Concerto Software's public reports filed with the Securities and Exchange Commission, such as those discussed under "Certain Factors That May Affect Future Results" in Concerto Software's quarterly reports on Form 10-Q and annual report on Form 10-K. All forward-looking statements and reasons why results might differ included in this release are made as of the date hereof, and Concerto Software assumes no obligation to update any such forward-looking statements or reasons why results might differ.