Concerto Software Exceeds Expectations with Year-Over-Year Organic Growth and Substantial Acquisition Expansion; In First Quarter 2005 Company Receives Outstanding Recognition from Industry and Customers.WESTFORD, Mass. -- Concerto concerto (kənchâr`tō), musical composition usually for an orchestra and a soloist or a group of soloists. In the 16th cent. concertare and concertato implied an ensemble, either vocal or instrumental. Software(R), a leading provider of contact center solutions, today announced financial results for the first quarter of 2005, ended March 31, 2005. Revenue for the first quarter of 2005 was $66.7 million, an increase of 83.7 percent compared to $36.3 million from the same period last year and a decrease of 4.7 percent compared to $70.0 million in revenue for the fourth quarter of 2004. Product revenue for the first quarter was $27.7 million, an increase of 72.0 percent from the same period last year and an 8.0 percent decrease from the fourth quarter of 2004. Concerto continued to strengthen its balance sheet due to its solid first quarter results, generating $8.2 million of cash from operations and ended the quarter with $46.7 million of cash and short term investments. "Like most enterprise software companies, the first calendar quarter typically tends to be the seasonally lowest revenue quarter for us and this year was no exception," said Jim Foy, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Concerto. "However, I am pleased with our strong start for the 2005 fiscal year as we have exceeded our first quarter revenue and profitability targets with substantial growth against our results of a year ago." Foy added, "As a company, Concerto is executing against our strategy and delivering value through products and services that help our customers achieve their customer service, collections and sales and telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. goals. We have demonstrated all of our projected product integration proof points, we continue to release new versions of our products and we are gaining market share with the addition of new name customers on an ongoing basis." Product Updates Concerto has seen considerable growth with its Concerto EnsemblePro(TM) product, which has been implemented at more than 300 customer sites globally. Concerto EnsemblePro is the platform for Concerto Unified Edition(TM), a unified solution architected and built from the ground up to seamlessly include an automatic call distributor (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ), predictive dialer An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can spend their time talking rather than waiting for calls to go through as well as hanging up , interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ), Internet contact with auto response, and integrated recording and administration capabilities. Also, in the first quarter of 2005, Concerto announced the general availability of two new versions of the company's performance optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. products, Concerto Analyzer analyzer /ana·ly·zer/ (an´ah-li?zer) 1. a Nicol prism attached to a polarizing apparatus which extinguishes the ray of light polarized by the polarizer. 2. (TM) 3.3, a performance measurement and analysis application and Concerto Campaign Optimizer(TM) 6.6, best-time-to-call technology. Both of these products now offer a seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. to Concerto EnsemblePro. Industry Recognition In the first quarter of 2005, Concerto garnered industry and customer recognition for its corporate strategy and product offerings from the following: --Frost & Sullivan recognized Concerto with the 2004 Competitive Strategy Leadership Award based on the company's successful execution of its strategy to provide solutions that enable companies to achieve their goals around sales and telemarketing, outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. , customer service and collections. --Concerto earned a Members' Choice Award for offering the Best Automatic Call Distributor (ACD)/Switch in the Americas region as part of the 2005 ContactCenterWorld.com Members' Choice Awards. End-users of the product, rather than a panel of judges Panel of Judges is an indie pop band from Melbourne, Australia. Members
About Concerto Software Concerto Software, the founder of the contact center industry, is 100 percent focused on providing proven, innovative products and services that enable key business processes including customer service, collections, and sales and telemarketing for in-house and outsourced contact centers. Each day, companies around the globe conduct more than 50 million customer interactions using Concerto's flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , analytics, interactive voice response (IVR) and multi-channel contact. Headquartered in Westford, Mass., Concerto Software has operations across the Americas, Europe and Asia Pacific. For more information, visit www.concerto.com. Note: Concerto Software and Concerto Spectrum ACD are registered trademarks of Concerto Software, Inc.; Concerto EnsemblePro, Concerto Unified Edition Concerto Campaign Optimizer and Concerto Analyzer are trademarks of Concerto Software, Inc; All other trademarks or tradenames are the property of their respective owners. |
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