Concerto Software Delivers Another Record Quarter.WESTFORD, Mass. -- Acquisitions Accelerate Company's Leadership Position in Global Contact Center Arena Concerto concerto (kənchâr`tō), musical composition usually for an orchestra and a soloist or a group of soloists. In the 16th cent. concertare and concertato implied an ensemble, either vocal or instrumental. Software, a leading provider of contact center solutions, today announced financial results for the third quarter of 2004. Concerto Software(TM) achieved its most substantial growth in the company's history, increased profitability, and significantly expanded its global customer base and footprint The amount of geographic space covered by an object. A computer footprint is the desk or floor surface it occupies. A satellite's footprint is the earth area covered by its downlink. See form factor. 1. through the acquisition of Rockwell FirstPoint Contact and Positive Software Systems, Inc. Revenue for the third quarter of 2004, which includes the results of Rockwell FirstPoint Contact from the September 3rd date of acquisition, was $50.4 million, an increase of 85 percent compared to $27.2 million in third-quarter revenue last year and an increase of 26 percent compared to $40.0 million in revenue for the second quarter of 2004. Driven by strong global sales and the addition of 29 new name global customer wins, this marks the sixth consecutive quarter of revenue growth for Concerto Software. Product revenue for the third quarter was $22.8 million, an increase of 87 percent from the same period last year and a 24 percent increase from the second quarter of 2004. Excluding revenue from its acquisitions in 2004, product revenue for the third quarter increased by 16 percent from the same period last year. "Our aggressive business and acquisition strategy positions Concerto Software to offer customers the rare combination of proven industry expertise coupled with innovative and reliable products," said James D. Foy, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Concerto Software. "By augmenting our robust organic growth with strategic acquisitions, we have considerably advanced our leadership position in the market, enabling Concerto Software to deliver even greater value to our customers and partners." Third Quarter Acquisitions Concerto Software acquired Rockwell FirstPoint Contact, a global provider of contact center solutions, which brought together the industry founders of both inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" contact center solutions. This acquisition enabled Concerto Software to significantly expand its intellectual capital and its suite of product offerings. FirstPoint Contact brings to Concerto Software's product portfolio the FirstPoint(TM) Enterprise product with the Spectrum(R) automatic call distributor (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ), which provides an open interaction architecture enabling the product to easily integrate with other applications. In addition, Concerto Software now has the award-winning FirstPoint Enterprise product leveraging Cisco(TM) CallManager, the most comprehensive Voice-over Internet Protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. (VoIP) call center solution currently available. It extends the capabilities of the Cisco CallManager infrastructure with more complete routing, reporting and monitoring functionality. This solution enhances Concerto Software's existing IP capabilities and accelerates the company's delivery of the most advanced IP contact center solution in the industry. In addition, Concerto Software acquired Positive Software Systems, Inc., a provider of software solutions that optimize optimize - optimisation sales and collection activities for telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. companies, service bureaus and enterprise contact centers. Formerly a Concerto Software Technology Alliance Partner, Positive Software created Enterprise Campaign Manager (ECM (1) (Enterprise Change Management) See version control and configuration management. (2) (Error Correcting Mode) A Group 3 fax capability that can test for errors within a row of pixels and request retransmission. ), a private-label customer interaction data warehouse product that was exclusively sold and supported by Concerto Software. Since the acquisition, Concerto Software has already closed its first $1 million ECM sale into the existing Concerto Software customer base. "With our newly acquired intellectual property, as well as our substantial investment in research and development, Concerto Software is providing our customers with new technologies, processes and solutions to further help them meet their strategic customer contact objectives," said Foy. About Concerto Software Concerto Software is a leading provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 30 years of industry expertise and a singular SINGULAR, construction. In grammar the singular is used to express only one, not plural. Johnson. 2. In law, the singular frequently includes the plural. focus on the contact center - Concerto Software is a trusted partner to companies across the globe. Concerto Software is headquartered in Westford, Massachusetts Westford is a town in Middlesex County, Massachusetts, United States. The population was 20,754 at the 2000 census. History Westford was first settled in 1635. Originally a part of neighboring Chelmsford, West Chelmsford soon grew large enough to sustain its own , with operations across the Americas, Europe and Asia Pacific. For more information, visit www.concerto.com. Note: Concerto Software is a trademark of Concerto Software, Inc. FirstPoint and Spectrum are trademarks of FirstPoint Contact Corporation. All other trademarks are the property of their respective owners. |
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