Concerto Software Awarded Best of Show at TMC's Communications SOLUTIONS EXPO 2002.

Business/Technology Editors

WESTFORD, Mass.--(BUSINESS WIRE)--June 6, 2002

ContactPro(TM) Recognized for Innovation and Vision from Among

Industry's Leading Vendors

Concerto Software, Inc. (NASDAQ: CRTO), a proven provider of customer interaction management (CIM) solutions, today announced that ContactPro(TM) received a "Best of Show" honor at Technology Marketing Corporation's Communications SOLUTIONS(R) EXPO 2002, which concluded recently at The Boston World Trade Center. Communications SOLUTIONS EXPO, held yearly, is the premier exhibition and conference for enterprise, government and contact center buyers in the rapidly growing datacom/telecom convergence marketplace.

ContactPro, Concerto's unified CIM solution, manages customer interactions across all communication channels including voice, fax, email and the Web. ContactPro improves contact center productivity and efficiency by enabling supervisors to manage all contact center functions from a single administration point and allowing agents to handle multiple interactions. This complete solution incorporates universal queuing, automatic inbound call distribution, outbound predictive dialing, and multimedia routing, monitoring, recording and reporting. ContactPro is easy to implement and eliminates the need for complex multi-vendor integration required in traditional contact centers.

"Our editors selected the winning vendors not only for their innovation and vision, but also for the outstanding impression they made on our exhibit floor," said Rich Tehrani, president and group publisher of TMC(R) and co-chairman of Communications SOLUTIONS EXPO. "Their contribution has made Communications SOLUTIONS EXPO the leading forum for the datacom/telecom industry. The continued success and growth of our exhibitors will make our next show an even bigger success."

The "Best of Show" awards emphasize technology innovation and product feature sets. Forward-looking products that will aid in the development of the next generation of communication solutions were also awarded. Each winner submitted a thorough application and/or displayed and demonstrated their product on the Communications SOLUTIONS EXPO show floor.

"Since its inception, we have set forth aggressive goals for Concerto and this award is another tangible proof point of success as we execute on our strategy," said Ralph Breslauer, executive vice president of sales and marketing at Concerto. "We proudly add the Best of Show award from TMC to the list of accolades that ContactPro has garnered since its introduction into the marketplace."

About TMC(TM)

Since its inception in 1972, Technology Marketing Corporation, TMC, has produced industry-leading trade magazines and events focused on technology and telecommunications. TMC publishes Customer Interaction Solutions(TM) and Internet Telephony(R) and the online publications, TMCnet.com(TM), Planet PDA(TM) Magazine and BiometriTech(TM). TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs(R), and provide factual and unbiased product reviews. TMC also produces Planet PDA(TM): The Enterprise PDA Event, BiometriTech(TM), and INTERNET TELEPHONY(R) Conference & EXPO

About Concerto Software(TM)

Concerto Software provides contact center solutions that help companies more effectively manage customer interactions via voice, fax, email and the Web. More than 1,100 companies worldwide - including banks, service bureaus, telecommunications firms, utilities and retailers - use Concerto solutions to deliver superior customer service, and to successfully acquire, retain and grow valuable customer relationships. Concerto Software is headquartered in Westford, Massachusetts, with operations across North America, Europe and Asia. For more information, visit www.concerto.com.

Note: Concerto Software and ContactPro are trademarks of Concerto Software, Inc., formerly known as Davox Corporation. All other trademarks are the property of their respective owners.

In addition to historical information contained herein, this press release contains forward-looking statements concerning future expected financial, operating results, and product and marketing strategies. Forward-looking statements in this release include, but are not limited to, estimates of future business prospects or financial results and statements containing the words "believe", "estimate", "project", "expect" or similar expressions. Concerto Software's future actual results could differ materially from the forward-looking statements discussed or implied herein because of risks or uncertainties including, but not limited to, the difficulty of integrating two complex businesses and their products, failure to achieve the beneficial synergies expected from the transaction, the potential for loss of key employees during the integration process, the difficulty in the development, marketing or selling of the company's solutions, risks associated with competition and competitive pricing pressures, technological change, new product introduction and market acceptance, stock price volatility, the ability of Concerto Software to attract and retain key personnel, weakness in IT spending, weakness in the contact center market, general economic conditions in the United States and worldwide markets served by Concerto Software, terrorist activity, war or general instability in the Asia Pacific Region and those other factors discussed from time to time in Concerto Software's public reports filed with the Securities and Exchange Commission, such as those discussed under "Certain Factors That May Affect Future Results" in Concerto Software's quarterly reports on Form 10-Q and annual report on Form 10-K. All forward-looking statements and reasons why results might differ included in this release are made as of the date hereof, and Concerto Software assumes no obligation to update any such forward-looking statements or reasons why results might differ.