Concerto Software Acquires Rockwell FirstPoint Contact.WESTFORD, Mass. -- Transaction Unites Founders of Inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and Outbound Contact Center Solutions to Create Industry Powerhouse A fourth-generation language from Cognos that was introduced in the late 1970s for midrange computers. It supports both character-oriented, terminal-based applications as well as Windows clients. Applications developed under PowerHouse can be imported into Cognos' Axiant client/server environment. Concerto concerto (kənchâr`tō), musical composition usually for an orchestra and a soloist or a group of soloists. In the 16th cent. concertare and concertato implied an ensemble, either vocal or instrumental. Software, a leading provider of contact center solutions, today announced that it has acquired Rockwell FirstPoint Contact from Rockwell Automation Rockwell Automation NYSE: ROK is an industrial automation company. Its products include Allen-Bradley controls and engineered services and Rockwell Software factory management software. The company headquarters are located in Milwaukee, Wisconsin. , Inc. (NYSE NYSE See: New York Stock Exchange : ROK). The terms of the deal were not disclosed. With this transaction, Concerto Software significantly expands its geographic reach and intellectual capital, and positions itself to deliver increased value to customers. "Rockwell Automation has taken pride in FirstPoint Contact's ability to provide solutions that help our customers execute on their customer interaction strategies. This move is positive for customers and ensures that this dedication will continue," said Rockwell Automation President and Chief Executive Officer Keith D. Nosbusch. "This also reflects Rockwell Automation's commitment to solely focus on its core business, industrial automation." Concerto Software anticipates in excess of $250 million in annual revenues while maintaining its strong record of profitability. The company will continue to offer products and services designed to communications-enable the business processes surrounding sales and marketing, collections, and customer service. "Concerto Software has been completely focused on the customer contact center business for more than two decades. The addition of Rockwell FirstPoint Contact underscores our commitment to be the leader in customer interaction solutions worldwide," said Jim Foy, who continues as Concerto Software's president and chief executive officer. "By combining our proven technologies, track records in the industry and talented people, we can apply unparalleled insight to help companies transform the way they interact with their customers." Two product sets are now available to meet the needs of existing and new contact centers, whether traditional voice or Voice over IP (VoIP). For greenfield Greenfield, town (1990 pop. 18,666), seat of Franklin co., NW Mass., at the confluence of the Deerfield and Green rivers, near their junction with the Connecticut; settled 1686, set off from Deerfield and inc. 1753. environments or companies requiring a tightly integrated, multi-channel, multi-function solution, Concerto Software offers Concerto Unified Edition, based on the EnsemblePro(TM) platform. For companies looking to replace or incrementally add functionality to an existing contact center, the company offers Concerto Enterprise Suite. This suite includes the FirstPoint Enterprise's Spectrum(R) ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. , Unison unison, in music, tones identical in pitch produced by two or more parts or voices. In popular usage a vocal composition is said to be sung in unison even though some of the voices are separated from others by the interval of an octave. (R) and Conversations(TM) Predictive Dialers An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can spend their time talking rather than waiting for calls to go through as well as hanging up , RightForce(R) Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , voice self-service and complete Internet capabilities, as well as additional functionality that can be applied as business needs dictate. Customers will benefit from an expanded set of solutions both in the immediate term and in the longer term, as the company will continue to support its leading products. "Concerto Software's proven track record of quickly integrating people and products will allow the merger with FirstPoint Contact to rapidly bring enhanced benefits to the market," said Katrina Howell, analyst, Frost & Sullivan. "It's clear that the synergies these companies bring together now make Concerto Software a leading force in the contact center arena." Concerto Software will continue to be privately held by Golden Gate Capital, Oak Investment Partners, Concerto Software management and others. Former Rockwell FirstPoint Contact President Terry Murphy Terry Murphy may refer to:
About Concerto Software Concerto Software is a leading provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 20 years of industry expertise and a singular focus on the contact center - Concerto Software is a trusted partner to companies across the globe. Concerto Software is headquartered in Westford, Massachusetts Westford is a town in Middlesex County, Massachusetts, United States. The population was 20,754 at the 2000 census. History Westford was first settled in 1635. Originally a part of neighboring Chelmsford, West Chelmsford soon grew large enough to sustain its own , with operations across the Americas, Europe and Asia Pacific. For more information, visit www.concerto.com. About Rockwell Automation Rockwell Automation, Inc. (NYSE: ROK), is a leading global provider of industrial automation power, control and information solutions that help customers meet their manufacturing productivity objectives. The company brings together leading brands in industrial automation for Complete Automation solutions, including Allen-Bradley(R) controls and services, Dodge(R) mechanical power transmission products, Reliance(R) motors and drives, and Rockwell Software(R) factory management software. Headquartered in Milwaukee, Wisconsin For other places with the same name, see Milwaukee (disambiguation). Milwaukee is the largest city within the state of Wisconsin and 25th largest (by population) in the United States. , the company employs about 20,000 people serving customers in more than 80 countries. For more information about Rockwell Automation, contact Pam Kassner, director external communications, Rockwell Automation 414.382.2555 or pbkassner@ra.rockwell.com. Note: Concerto Software, EnsemblePro and Conversations are trademarks of and Unison, RightForce and Spectrum are registered trademarks of Concerto Software, Inc. or CIM (1) (Computer-Integrated Manufacturing) Integrating office/accounting functions with automated factory systems. Point of sale, billing, machine tool scheduling and supply ordering are part of CIM. , Ltd. All other trademarks are the property of their respective owners. |
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