Concerto Software Acquires Assets of Positive Software Systems, Enhances Customer Interaction Management Offerings for Outbound Operations.

WESTFORD, Mass. -- Enterprise Campaign Manager (ECM) Enables Users to Create and Execute Enterprise-Wide Contact Strategies Across Multiple Dialers and Sites

Concerto Software, Inc., a proven provider of contact center solutions, today announced that it has acquired substantially all assets and certain liabilities of Dallas-based Positive Software Systems, Inc. (PSS), a provider of software solutions that optimize sales and collection activities for telemarketing companies, service bureaus and enterprise contact centers. Formerly a Concerto Software Technology Alliance Partner, PSS is the creator of ECM, a private-label customer interaction data warehouse product that was exclusively sold and supported by Concerto Software. With this acquisition, ECM is now a stronger asset in the company's suite of contact center offerings and will be even more tightly integrated with Concerto Software's industry-leading outbound solutions.

ECM enables businesses to develop, execute and manage enterprise-wide contact strategies from a single, secure server. By centralizing multiple dialers, customer-facing applications and back-office host systems, ECM brings cohesion to the often-disjointed operations of contact centers with geographically dispersed branches and agents. In addition, ECM helps companies ensure business continuity through its centralized, secure server architecture, which minimizes downtime and recovery time that can be associated with outages due to natural disasters.

"With the addition of PSS to the Concerto Software family, we strengthen our ongoing commitment to being a complete solutions provider for all of our customers' contact center requirements," said Jim Foy, president and CEO of Concerto Software. "The acquisition of Positive Software enables us to continue to build upon our vast and long-standing contact center expertise, and furthers our position as the 'partner of choice' for all companies needing to optimize customer-company interactions."

Edward Mandel, Positive Software's president and CEO, joins Concerto Software as vice president, enterprise solutions. PSS's Dallas operations will be combined with Concerto Software's existing office in Dallas.

"During the course of our partnership, Positive Software had built strong technology integrations with Concerto Software's leading outbound solutions, and now, as one company, we will focus on enhancing those even further to deliver additional value to our customers," said Mandel. "ECM's functionality is the perfect complement to any outbound dialing operation and we are excited to be an integral part of Concerto Software's success going forward."

About Concerto Software

Concerto Software, Inc. is a proven and reliable provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 20 years of industry expertise and a singular focus on the contact center - Concerto Software is a trusted partner to companies across the globe. Concerto Software was selected by leading industry analyst firm, Frost & Sullivan, as the sole recipient of its Contact Center Company of the Year Award in 2003 and 2004, and is also the only company to earn this distinction two years running. Concerto Software is headquartered in Westford, Massachusetts, with operations across the Americas, Europe and Asia Pacific. For more information, visit www.concerto.com.

Note: Concerto Software and ECM are trademarks of Concerto Software, Inc. or CIM, Ltd. All other trademarks are the property of their respective owners.