Concer to acquires assets of CenterForce Technologies.Concerto concerto (kənchâr`tō), musical composition usually for an orchestra and a soloist or a group of soloists. In the 16th cent. concertare and concertato implied an ensemble, either vocal or instrumental. Software, Inc., a provider of contact center solutions, announced that it has acquired all assets and certain liabilities of CenterForce Technologies, a provider of contact center performance optimization and workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. software. The acquisition brings four new solutions to Concerto Software's product suite, including RightForce for Internet-based workforce management; Analyzer for performance analysis and agent scorecards; Optimizer for best-time-to-call; and Planner for workforce planning Strategic Workforce Planning involves analyzing and forecasting the talent that companies need to execute their business strategy, proactively rather than reactively, it is a critical strategic activity, enabling the organization to identify, develop and sustain the workforce and forecasting for outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" campaigns. CenterForce Technologies joined the Concerto Software Technology Partner Program as a Premier Partner in 1996. As a result of this, many joint customers currently benefit from the value of the existing product integrations between all of CenterForce's performance optimization solutions and the suite of Concerto Software contact center solutions. With this acquisition, Concerto Software intends to enhance and deepen deep·en tr. & intr.v. deep·ened, deep·en·ing, deep·ens To make or become deep or deeper. deepen Verb to make or become deeper or more intense Verb 1. these integrations, enabling customers to realize even greater value from the joint solutions more quickly and easily. www.concerto.com |
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