Concer to acquires Rockwell FirstPoint Contact.
Concerto Software, a provider of contact center solutions, has
announced its acquisition of Rockwell FirstPoint Contact from Rockwell
Automation, Inc., a provider of industrial automation power, control and
information solutions. The terms of the deal were not disclosed. With
this transaction, Concerto Software significantly expands its geographic
reach and intellectual capital. The company will continue to offer
products and services designed to communications-enable the business
processes surrounding sales and marketing, collections and customer
service. Concerto will continue to be privately held by Golden Gate
Capital, Oak Investment Partners, Concerto Software management and
others. Former Rockwell FirstPoint Contact president, Terry Murphy, will
assume the role of executive vice president of corporate development for
Concerto Software. The company will continue to be headquartered in
Westford, Mass., and it will have more than 1,000 employees and more
than 2,000 customers in 41 countries.