Comverse Technology introduces new ULTRA Series of digital multimedia recording systems; Six new products tailored for specific customer requirements.

WOODBURY, N.Y.--(BUSINESS WIRE)--April 24, 1996--Comverse Technology, Inc. (NASDAQ: CMVT), through its Comverse Systems division, introduced today the ULTRA Series , a new family of six digital multimedia recording products designed to address the specific application and capacity requirements of targeted customers such as call centers, financial institutions and telemarketers.

Featuring a modular, open, client/server architecture and computer-telephony integration (CTI) capabilities, the ULTRA Series offers digital recording solutions starting with as few as four channels, and expandable to 6,144 channels in a single system. ULTRA supports voice, fax and data recording, processing and storage, and organizes the captured information in an SQL (Structured Query Language) multimedia relational database for improved analysis and information management.

Six New Digital Recording Products for Specific End-User Requirements

Comverse's new ULTRA Series comprises six models tailored to the specific needs of key customers.

UltraNet(TM) is a modular, fully-integrated multimedia recording system for customers requiring highly comprehensive, sophisticated capabilities including CTI, wide-area recording and remote location playback.

SafeNet(TM) is an affordable, compact digital recording system providing ULTRA's rich features to customers requiring as few as four recorded channels.

FaxNet(TM) provides digital fax logging for facsimile-based teleservices. Recorded facsimiles can be displayed on the computer screen, printed as hard copy, and archived for future reference or retrieval.

Mentor(TM) is designed to enhance the quality assurance process within the call center environment. Mentor automatically records random call samples from each agent according to pre-defined criteria. Recorded calls are used for scoring, evaluation and training.

Verify(TM) is a transaction verification system for telemarketing operations. Critical "closing" or order-taking, information from each call is automatically recorded using interface links to the scripting system. Verifiers can rapidly review transactions based on campaign, telemarketer, customer ID, or call number.

Trade Shield(TM) ensures maximum protection for financial trading floor applications. All communications channels on the trading turrets, telephones, speakerphones and "hoot-and-holler" lines are recorded and can be reviewed in the event a transaction is later disputed. Disputed trades can be quickly accessed by audit personnel, or by traders by their turrets stations.

Additional Features Offered by the ULTRA Series

For maximum integration into the customer's existing computer systems, ULTRA provides a complete set of open system interfaces for full CTI connections, including links to ACDs (Automatic Call Distributors) and ACD/PBXs (Private Branch Exchanges) to control call center recording: links to predictive dialers to capture outbound calling information; and links to turret systems for financial trading floor information recording and management.

ULTRA can operate either as a stand-alone unit, or as a system fully-integrated into the customer's existing LAN/WAN (Local Area Network/Wide Area Network) environment. Networking is achieved through industry-standard technology such as Ethernet, Token Ring, TCP/IP (Transmission Control Protocol/Internet Protocol), Novell, Lan Manager and LANtastic.

The ULTRA Series also features powerful search and retrieval tools, allowing multiple, simultaneous users to rapidly select a recording for playback by pointing-and-clicking on any combination of multiple fields. A graphical user interface environment provides the user with several intuitive tools for playback control.

Transition From Analog To Digital Technology in Call Recording Market

For decades, organizations requiring call recording have relied on analog, reel-to-reel tape-based equipment. The evolution of digital technology, however has allowed Comverse to develop recording, archiving and analysis capabilities far beyond those available through analog solutions.

Advantages of digital technology include increased storage capacity and reduced storage facility requirements, instantaneous retrieval through random access technology, simultaneous record and playback, enhanced CTI capabilities, and improved networking and database management.

Comverse Technology, Inc., headquartered in Woodbury, designs, develops, manufactures and markets computer and telecommunications systems for a variety of communications processing applications, including multimedia messaging and information processing systems marketed under the name TRILOGUE(R) and multiple channel, multimedia digital monitoring and recording systems marketed under the names AUDIODISK(TM) and ULTRA(TM).

Note: Throughout this release, reference is made to several brands and trademarks, which are the property of their respective owners. ULTRA, Mentor, Trade Shield, Verify, FaxNet, UltraNet, SafeNet, TRILOGUE and AUDIODISK are all trademarks or registered trademarks of Comverse Technology.

CONTACT: Comverse Technology, Inc.

Kobi Alexander/Paul D. Baker, 516/677-7200