Comverse Infosys Wins Best Of Show Award At Customer Contact World Asia 2001.

Business Editors

WOODBURY, N.Y.--(BUSINESS WIRE)--May 16, 2001

Comverse Infosys Inc., a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT) and a leading provider of business intelligence through digital recording of voice, data and video for contact centers, government, law enforcement and other commercial applications, announced today that is was awarded Best of Show at the Customer Contact World Asia 2001 convention in Singapore.

The trade publication, Customer World Contact Asia awarded the Best of Show title for ULTRA(TM) -- Comverse Infosys' Intelligent Recording(TM) platform with multiple applications to capture the customer experience, monitor agent performance, verify transactions and analytical tools to provide customer intelligence.

Customer Contact World Asia 2001 is Asia's premier Customer Relationship Management (CRM) convention. Industry awards were given to recognize the efforts by vendors and end-users in improving the level of customer service provided in this region. The panel of judges selected to choose the award winners consisted of end-users with experience and expertise in CRM and call centers and included: Customer Contact Centre, Inc. (Bayantel, Philippines), Bass Hotels and Resorts, and CCNG Australia. The judges were guided by the Official Consultant, Arthur D Little.

"We are very proud of the recognition from such an esteemed panel of judges and their appreciation of ULTRA's valuable contribution to customer experience and customer intelligence through recording and analytical tools," said Dan Bodner, President and CEO of Comverse Infosys.

"This award confirms that Comverse Infosys' cutting edge solutions carry major benefits to the customer-intelligent enterprise," added Ady Meretz, Vice President and General Manager Asia-Pacific for Comverse Infosys, Inc. "Extracting business intelligence from the customer interactions and making this intelligence available to the strategy makers in the enterprise is the key to building customer loyalty and improving customer retention."

ULTRA provides applications for and capabilities in Contact Center Quality, Enterprise Transaction Management, Customer Xperience(TM) Management and Customer Intelligence Analytics(TM), components for Building the Customer-Intelligent Enterprise(TM). The Customer-Intelligent Enterprise reaches beyond the concept of Customer Relationship Management (CRM) to managing the entire business based on intelligence about the customers. While traditional CRM focuses on the specific need of one customer at a time, Comverse Infosys has developed ways of leveraging the feedback of all customers to increase customer loyalty, improve retention and maximize revenues and profits.

About Comverse Infosys, Inc.

Comverse Infosys, Inc., based in Woodbury, New York is a world leader in the development, manufacture and marketing of business intelligence through digital recording of voice, data and video for contact centers, government, law enforcement and other commercial applications. The company's products are installed in financial institutions, customer service centers, telemarketing centers, and other contact centers worldwide. Comverse Infosys has a global presence with sales and support services across the U.S. and in 50 countries including Australia, Brazil, Canada, France, Germany, Hong Kong, Israel, Japan, Mexico, the Netherlands, Singapore and the United Kingdom. Comverse Infosys is a subsidiary of Comverse Technology, Inc., an S&P 500 and NASDAQ-100 Index Company and the world's largest provider of systems and software enabling enhanced services for wireless and wireline communications network operators. For more information, visit Comverse Infosys, Inc. at http://www.cominfosys.com.

About Comverse Technology, Inc.

Comverse Technology, Inc., headquartered in Woodbury, New York, designs, develops, manufactures and markets computer and telecommunications systems and software for communications and information processing applications. In addition to its Infosys Division, Comverse's operations include: Comverse Network Systems Division, which is the world's leading supplier of systems and software enabling network-based enhanced services; and Ulticom, which is a leading provider of network signaling software for wireless, wireline, and Internet communication services. Comverse Technology is an S&P 500 and NASDAQ-100 Index company. Visit Comverse Technology's web site at http://www.cmvt.com.

Building the Customer-Intelligent Enterprise, Customer Xperience, Customer Intelligence Analytics, Intelligent Recording, and ULTRA are trademarks of Comverse Infosys, Inc.