Comverse Infosys Signs Distribution Agreement with Sonic Mexicana.

Business Editors/Hi-Tech Writers

WOODBURY, N.Y.--(BUSINESS WIRE)--Jan. 18, 2000

Comverse Infosys, Inc., a subsidiary of Comverse Technology, Inc. (NASDAQ:CMVT), a global leader in digital recording technology and a market leader in providing Intelligent Recording(TM) solutions for call centers, announced today the signing of a distribution agreement with Sonic Mexicana.

Sonic will be offering Comverse's recording and quality monitoring products to call centers and other organizations within the Mexican Republic.

Established in 1978, Sonic provides electronic security and communications products and services to the Mexican commercial marketplace. Recognizing the use of call centers as an indispensable tool by companies wanting to improve their customer service and maintain their market leadership, Sonic is expanding its digital recording and quality monitoring offering to its customer base.

"Sonic Mexicana is very pleased with the newly formed distribution relationship," stated Gustavo Oliva, Commercial Director, Sonic Mexicana. "Comverse Infosys is a recognized leader in call recording applications and solutions for call centers. Their open and flexible recording platform with multiple applications, allowing for integration in existing call center environments and providing a basis for voice recordings to become part of customer relationship management, provides Sonic with an exciting new range of solutions for our customers."

"Sonic Mexicana provides us with a well-established distributor in the Mexican Republic which has a growing call center market," stated Dan Bodner, President and CEO of Comverse Infosys. "Sonic provides Comverse with access to a customer base that includes some of the leading companies in Mexico. And we launch this relationship with a sale of full-time recording to Acciones y Valores de Mexico, S.A. de C.V. (ACCIVAL) in Mexico City."

Sonic Mexicana, S.A. de C.V., established in 1978, is dedicated to satisfying its customer's technological requirements by providing state-of-the-art communications products and services. Sonic maintains strategic alliances with world-class manufacturers which allows Sonic to provides its customers with the latest technological solutions.

In addition to these strategic alliances, Sonic maintains a staff of highly trained and qualified project engineers, sales professionals and maintenance and service personnel who deliver on the promise of superior service and support to Sonic's customers. For additional information on Sonic, visit their web site at www.sonic.com.mx.

Comverse Infosys, Inc., based in Woodbury, New York is a world leader in the development, manufacture and marketing of digital recording and monitoring systems with multiple applications for call centers, telecom operators, and government and law enforcement agencies.

The company's products are installed in financial institutions, customer service centers, telemarketing centers, and other contact centers worldwide. Comverse Infosys has a global presence with sales and support services across the U.S. and in 45 countries including Canada, Mexico, France, Germany, the United Kingdom, Netherlands, Israel, Hong Kong, Singapore and Japan.

Comverse Infosys is a subsidiary of Comverse Technology, Inc., an S&P 500 and NASDAQ-100 Index Company and the world's largest provider (through its Comverse Network Systems Division) of systems and software for enhanced services to wireless and wireline telecommunications network operators. For more information on Comverse Infosys, Inc., visit Comverse at www.cominfosys.com.

Intelligent Recording, ULTRA, and Customer Experience are trademarks of Comverse Infosys, Inc.