Comverse Infosys Introduces Interactive Coaching Application for Contact Centers.Business & Technology Editors WOODBURY, N.Y.--(BUSINESS WIRE)--Sept. 6, 2000 Comverse Infosys, Inc., a subsidiary of Comverse Technology Comverse Technology, Inc. (Pink Sheets: CMVT) is an American Technology company located in Woodbury, New York, which develops and markets telecommunications software. Founded in 1982, the company focuses on providing services to third party telecommunication service providers. , Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : CMVT CMVT Converse Technology ) and a global leader in multimedia recording and monitoring systems for contact centers, public network providers, eBusiness and e-commerce, announced today the availability of the Supervisor Dashboard(TM) on its ULTRASelect(TM) multimedia monitoring and recording platform. The Supervisor Dashboard is a real-time coaching tool that allows contact center coaches and managers to assist agents with calls in progress. Real-time coaching includes interactive chat, whiteboard-based support materials, real-time conferencing of voice and screens, and interactive video. Supervisor Dashboard in its enterprise configuration can also be used to real-time coach work-at-home agents in a virtual contact center environment and remote agents in a multi-site environment. During or after a live coaching session, the appropriate training tools can be "pushed" to the agent. Supervisor Dashboard is a part of ULTRASelect 3.0, Comverse's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. for monitoring, measuring and managing quality in a contact center environment. ULTRASelect is unique in providing a 360-degree view and measurement of agent-customer interactions, workflow, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and customer experience in today's contact centers. "The Supervisor Dashboard is a significant coaching tool that will have an immediate effect and impact on customer relationships and loyalty in today's contact centers," said Dan Bodner, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Comverse Infosys. "In addition to effective real-time intervention by supervisors, it provides the agents with an extremely focused and personal training experience and self-improvement tools." About Comverse Infosys, Inc. Comverse Infosys, Inc., based in Woodbury, New York Woodbury is the name of some places in the U.S. state of New York:
In particular, enabling may refer to the modification of software to support double-byte character sets, hence "Unicode enhanced services for wireless and wireline communications network operators. For more information on Comverse Infosys, Inc., visit Comverse at http://www.cominfosys.com. About Comverse Technology, Inc. Comverse Technology, Inc., headquartered in Woodbury, New York, designs, develops, manufactures and markets computer and telecommunications systems and software for communications and information processing applications. In addition to its Infosys Division, Comverse's operations include: Comverse Network Systems Division, which is the world's leading supplier of systems and software enabling network-based enhanced services; and Ulticom, which is a leading provider of network signaling software for wireless, wireline, and Internet communication services. Comverse Technology is an S&P 500 and NASDAQ-100 Index company. Visit Comverse Technology's web site at http://www.comverse.com. ULTRASelect and Supervisor Dashboard are trademarks of Comverse Infosys, Inc. All other trademarks and registration marks are the property of their respective companies. |
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