Comverse Infosys First To Receive Nortel Networks' Compatible Product Certificate; Nortel Networks Certifies Comverse Infosys' Recording and Quality Monitoring Solutions.Business Editors/Technology Writers
WOODBURY, N.Y.--(BUSINESS WIRE)--Feb. 8, 2001
Comverse Infosys, Inc., a subsidiary of Comverse Technology Comverse Technology, Inc. (Pink Sheets: CMVT) is an American Technology company located in Woodbury, New York, which develops and markets telecommunications software. Founded in 1982, the company focuses on providing services to third party telecommunication service providers. , Inc. (Nasdaq:CMVT CMVT Converse Technology ) and a global leader in multimedia recording and monitoring systems for contact centers, telecom network providers, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and e-commerce, announced today that its recording and quality monitoring solutions are the first to have been certified for compatibility with the Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony (TM) Meridian(TM) 1 PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). and the Symposium(TM) Call Center Server.
Comverse Infosys, a member of the Nortel Networks Developer Program, successfully passed testing on ULTRA(TM) 6.7, a multi-application recording solution; Mentor(TM) 2.1, a quality monitoring solution; and ULTRASelect(TM) 3.0, a comprehensive application suite for monitoring, measuring and managing quality in contact centers. ULTRA also received certification for compatibility with Nortel Networks' Meridian 1 PBX in Europe.
"Comverse applauds Nortel Networks' establishment of a certification program and testing lab for product compatibility to their platforms," stated Dan Bodner, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Comverse Infosys, Inc. "Such programs enhance the industry and provide customers compatibility verification in advance of purchase."
Comverse Infosys is the first vendor to pass Nortel Networks' formal Compatibility Testing Compatibility testing, part of software non-functional tests, is testing conducted on the application to evaluate the application's compatibility with the computing environment. Program. To be awarded the Nortel Networks Certificate of Compatibility, a product must pass testing on integration, functionality and stability. Certification indicates to customers that the product will work on their Nortel Networks platform, and grants Comverse Infosys the right to use the Nortel Networks Compatible Product brandmark on sales collateral and marketing materials pertaining to the awarded products.
Together, offerings by Nortel Networks and Comverse Infosys will provide integrated eBusiness customer experience digital recording and management solutions that enable enterprises to better understand and manage their customer relationships through timely, personalized service and support.
Customer Xperience Management(TM) is the key for understanding customers, utilizing the content and context of the recordings to take strategic actions within the business. Nortel Networks' eBusiness applications, when combined with Comverse Infosys' ULTRA systems, offer solutions that enable customer contact centers to effectively monitor the complete customer experience, agent performance effectiveness, and transactional accuracy. This allows the business to build customer satisfaction and loyalty and to achieve the highest possible levels of return on relationship.
About Comverse Infosys, Inc.
Comverse Infosys, Inc., based in Woodbury, N.Y., is a world leader in the development, manufacture and marketing of digital recording (including video recording) and quality monitoring solutions for call centers, government and law enforcement organizations. The company's products are installed in financial institutions, customer service centers, telemarketing centers, and other call centers. Comverse Infosys has a global presence with sales and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services across the U.S. and in 50 countries including Australia, Brazil, Canada, Germany, Hong Kong Hong Kong (hŏng kŏng), Mandarin Xianggang, special administrative region of China, formerly a British crown colony (2005 est. pop. 6,899,000), land area 422 sq mi (1,092 sq km), adjacent to Guangdong prov. , Israel, Netherlands, Singapore and the United Kingdom. Comverse Infosys is a subsidiary of Comverse Technology, Inc., an S&P 500 and NASDAQ-100 Index company and the world's largest provider (through its Comverse Network Systems Division) of enhanced services platforms to wireless and wireline telecommunications network A telecommunications network is a of telecommunications links and nodes arranged so that messages may be passed from one part of the network to another over multiple links and through various nodes. operators. For more information on Comverse Infosys, Inc., visit Comverse at www.cominfosys.com.
About Comverse Technology, Inc.
Comverse Technology, Inc., headquartered in Woodbury, N.Y., designs, develops, manufactures and markets computer and telecommunications systems and software for communications and information processing information processing: see data processing.
Acquisition, recording, organization, retrieval, display, and dissemination of information. Today the term usually refers to computer-based operations. applications. In addition to its Infosys Division, Comverse's operations include: Comverse Network Systems Division, which is the world's leading supplier of systems and software enabling (programming) software enabling - (Or "enabling") Modification of the design or implementation of software to allow internationalisation to take place.
In particular, enabling may refer to the modification of software to support double-byte character sets, hence "Unicode network-based enhanced services; and Ulticom, which is a leading provider of network signaling software for wireless, wireline, and Internet communication services. Comverse Technology is an S&P 500 and NASDAQ-100 Index company. Visit Comverse Technology's web site at http://www.comverse.com.
Customer Xperience Management, Mentor, ULTRA and ULTRASelect are trademarks of Comverse Infosys, Inc. Meridian, Nortel Networks and Symposium are trademarks of Nortel Networks. All other registered trademarks and trademarks are the properties of their respective owners.