Comverse Infosys Announces Distribution Agreement with Teloquent.Business Editors/Hi-Tech Writers WOODBURY, N.Y.--(BUSINESS WIRE)--Jan. 18, 2000 Comverse Infosys, Inc., a subsidiary of Comverse Technology, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :CMVT CMVT Converse Technology ), a global leader in digital recording technology and market leader in providing Intelligent Recording(TM) solutions for call centers, announced today the signing of a distribution agreement with Teloquent Communications Corporation. Teloquent will be offering recording and monitoring solutions from Comverse as part of its call center solutions for enterprise, branch office and work-at-home environments. Teloquent's network-based and web-enabled contact centers afford customers the flexibility of a virtual ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. (Automatic Call Distributor), as well as the ability to field web interactions. Offering a comprehensive call center management platform, Teloquent's integrated solutions allow for individual communications between the contact center and the customer, whether it is via the telephone or the web. "The Teloquent agreement provides Comverse with access to customers who can benefit from Comverse's abilities to monitor and record Web and e-mail customer interactions, as well as voice, fax and screens," stated Dan Bodner, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Comverse Infosys, Inc. "Our experience in networked monitoring, 'monitoring in the cloud', and ISP (1) See in-system programmable. (2) (Internet Service Provider) An organization that provides access to the Internet. Connection to the user is provided via dial-up, ISDN, cable, DSL and T1/T3 lines. and IP-telephony monitoring positions us well for the growing convergence in multimedia customer contact environments." "Comverse's Intelligent Recording and monitoring applications are compatible and integratible with our call center solutions and offer additional value to our base of contact center customers," explained Bruce Bower, President and CEO of Teloquent. "Our technologies combined with Comverse's ability to put voice into Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ), allow us to help our customers achieve the definitive customer-centric contact center." Teloquent Communications Corporation is a leading provider of integrated call center solutions for Web and phone-based customer interaction for enterprise, branch office and work-at-home environments. Teloquent solutions allow users to integrate Web, voice and data, improve the efficiency of their call center function, and increase the productivity of call center agents. By leveraging the functionality of the Web, telephone network and PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). equipment, Teloquent customers can create a customer interaction center over multiple locations without sacrificing the benefits of the centralized equipment and administration. For more information about Teloquent, browse the company's Web site at www.teloquent.com, send e-mail to info@teloquent.com, or call 978/671-5211. Comverse Infosys, Inc., based in Woodbury, New York Woodbury is the name of some places in the U.S. state of New York:
The company's products are installed in financial institutions, customer service centers, telemarketing centers, and other contact centers worldwide. Comverse Infosys has a global presence with sales and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services across the U.S. and in 45 countries including Canada, Mexico, France, Germany, the United Kingdom, Netherlands, Israel, Hong Kong, Singapore and Japan. Comverse Infosys is a subsidiary of Comverse Technology, Inc., an S&P 500 and NASDAQ-100 Index Company and the world's largest provider (through its Comverse Network Systems Division) of systems and software enabling enhanced services for wireless and wireline communications network operators. For more information on Comverse Infosys, Inc., visit Comverse at www.cominfosys.com. Intelligent Recording is a trademark of Comverse Infosys, Inc. |
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