Comverse Infosys And Genesys Collaborate To Bring Solutions To Contact Center Market.

Business Editors

WOODBURY, N.Y.--(BUSINESS WIRE)--May 15, 2001

Collaboration To Include Tight Product Integration,

Co-Marketing And OEM Sales

Comverse Infosys, Inc., a subsidiary of Comverse Technology, Inc. (Nasdaq:CMVT) and provider of business intelligence through digital recording of voice, data and video for contact centers, government, law enforcement and other commercial enterprises, announced today that it has signed an Original Equipment Manufacturer (OEM) agreement with Genesys Telecommunications Laboratories, Inc., an independent wholly-owned subsidiary of Alcatel (NYSE:ALA)(Paris:CGEP.PA) and the leading provider of universal queue contact center solutions for complete customer relationship management.

Comverse Infosys will offer the Genesys T-Server as a value-added CTI-enabler for Comverse's Intelligent Recording(TM) solutions on a worldwide basis.

Comverse Infosys' Intelligent Recording solutions provide Contact Center Quality, Enterprise Transaction Management, Customer Xperience(TM) Management and Customer Intelligence Analytics(TM), components for Building the Customer-Intelligent Enterprise(TM). These solutions are to be integrated to Genesys' T-Server, empowering contact centers to control recording, attach customer data to calls and record multi-channel interactions. This integrated package provides actionable customer information enabling better decision making throughout the enterprise, resulting in improved customer loyalty and retention and increased revenues and profits.

"This agreement with Genesys, a world-class provider of CTI and e-business solutions, enables Comverse Infosys to provide our many mutual customers with a tighter integration and access to a host of unique applications through our bundled solutions," stated Dan Bodner, President and CEO of Comverse Infosys, Inc. "Additionally, contact centers that implement our Intelligent Recording with the T-Server CTI-enabler will have access to sophisticated business-driven solutions through Genesys and its global value-added resellers."

"We are very excited about the new partnership with Comverse Infosys, the global market leader in contact center recording solutions," stated Karl Hotzthum, Vice President of Channel Sales for Genesys. "Our companies are leaders in bringing proven technology to the contact center space and this agreement solidifies these efforts and signals a desire to explore new joint efforts in future applications development."

About Genesys Telecommunications Laboratories, Inc.

Genesys Telecommunications Laboratories, Inc., an independent wholly-owned subsidiary of Alcatel (NYSE ALA)(Paris:CGEP.PA), is the leading provider of universal queue contact center solutions for complete customer relationship management. Genesys offers an integrated suite of open, infrastructure-independent applications that manage interactions across all media types, networks and applications. Headquartered in San Francisco, Genesys has served Global 2000 enterprises and major telecommunications carriers and service providers for more than 10 years. Today, Genesys has offices around the world and maintains a global network of partners, including BroadVision, IBM Global Services, Alcatel, SAP, Siebel Systems and Siemens. Visit www.genesyslab.com or call 1-888-GENESYS (in the U.S.) for more information.

About Comverse Infosys, Inc.

Comverse Infosys, Inc., based in Woodbury, New York is a world leader in the development, manufacture and marketing of business intelligence through digital recording of voice, data and video for contact centers, government, law enforcement and other commercial applications. The company's products are installed in financial institutions, customer service centers, telemarketing centers, and other contact centers worldwide. Comverse Infosys has a global presence with sales and support services across the U.S. and in 50 countries including Australia, Brazil, Canada, France, Germany, Hong Kong, Israel, Japan, Mexico, the Netherlands, Singapore and the United Kingdom. Comverse Infosys is a subsidiary of Comverse Technology, Inc., an S&P 500 and NASDAQ-100 Index Company and the world's largest provider of systems and software enabling enhanced services for wireless and wireline communications network operators. For more information on Comverse Infosys, Inc., visit us at www.cominfosys.com.

About Comverse Technology, Inc.

Comverse Technology, Inc., headquartered in Woodbury, New York, designs, develops, manufactures and markets computer and telecommunications systems and software for communications and information processing applications. In addition to its Infosys Division, Comverse Technology's operations include Comverse which is the world's leading supplier of systems and software enabling network-based enhanced services; and Ulticom, which is a leading provider of network signaling software for wireless, wireline, and Internet communication services. Comverse Technology is an S&P 500 and NASDAQ-100 Index company. Visit Comverse Technology's web site at www.cmvt.com.

Building the Customer-Intelligent Enterprise, Customer Intelligence Analytics, Customer Xperience Management, Intelligent Recording, ULTRA, and vCRM are trademarks of Comverse Infosys, Inc. All other trademarks and registration marks are the property of their respective companies.