Comverse Adds Dashboard To Flagship Line.
Comverse Infosys, Inc., a subsidiary of Comverse Technology Comverse Technology, Inc. (Pink Sheets: CMVT) is an American Technology company located in Woodbury, New York, which develops and markets telecommunications software. Founded in 1982, the company focuses on providing services to third party telecommunication service providers. Inc.,
announced the availability of the Supervisor Dashboard (1) See Mac Dashboard.
(2) A software-based control panel for one or more applications, network devices or industrial machines. Dashboards display simulated gauges and dials that look somewhat like an automobile dashboard. on its ULTRA
Select multimedia monitoring and recording platform. The Supervisor
Dashboard is a real-rime coaching tool designed to allow contact center
coaches and managers to assist agents with calls in progress. Real-rime
coaching includes interactive chat, whiteboard-based support materials,
real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. conferencing See teleconferencing. of voice and screens, and interactive video.
Supervisor Dashboard m its enterprise configuration can also be used to
coach work-at-home agents in a virtual contact center environment and
remote agents in a multisite environment, all in real-time. During or
after a live coaching session, the appropriate training tools can be
"pushed" to the agent.
COPYRIGHT 2001 Technology Marketing Corporation
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2001, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.
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