Computone's Multi-User Solutions Introduces Online Support Call Service.Business Editors ATLANTA--(BUSINESS WIRE)--Sept. 18, 2000 Multi-User Solutions, a subsidiary of Computone Corporation (OTC OTC See: Over-the-counter. OTC See over-the-counter market (OTC). BB: CMPT CMPT Computer Science (course) CMPT Compartment CMPT Compute CMPT Centre for Marine and Petroleum Technology (UK) CMPT Certified Manual Physical Therapist , www.computone.com), has introduced "Call Status," a new service which allows its customers access to their account information via the Internet. Customers of Multi-User, a third party provider of service and support specializing in Linux(R), SCO (The SCO Group, Lindon, UT, www.sco.com) A leading vendor of Unix operating systems for the x86 platform. SCO had also offered Linux, but abandoned the line in the spring of 2003. The SCO Group is the combination of two companies: Utah-based Caldera, Inc. (R) UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). (R), Windows(R) NT, and other Open Systems, can now go online to open support calls or to check the status of existing calls, 24 hours a day, through the company's Web site (www.multiuser Two or more users. .com). "We have seen companies generate considerable interest from the investment community simply by touting or announcing plans to someday develop an online system of service and support similar to the one now implemented by our MUS subsidiary," said Perry Pickerign, Computone's president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "Customers have every right to know what is happening and when it is happening, especially in the online, in-touch age in which we live," he added. "We are proud that our Multi-User subsidiary has made this dream a reality for customers." Next Generation of Service and Support "Multi-User created this service to further improve our interaction with customers," said Darrin Sherrill, the company's COO. "By utilizing the power and speed of the Internet, we have stepped up to the next generation of service and support, allowing information to flow freely between our customers and our service professionals. This enables us to us quickly diagnose problems and dispatch technicians to solve them, while we concurrently capture information that helps us anticipate future requests." The new Call Status service also offers secure access to many reports from Multi-User, including daily call, accounting, contract and equipment updates. The Call Status reporting feature uses the subscriber's account information to determine key criteria for the report, with real-time information delivered from Multi-User's call tracking database directly to customers via the Internet. "To be successful in today's highly-competitive world, " added Sherrill, "businesses need to accept and quickly respond to customer requests through an electronic medium. Part of Multi-User's mission is the establishment of a comprehensive online customer relationship management solution, and the creation and introduction of this new gateway enables us to better serve our growing nationwide customer base and enhances our productivity and cost-effectiveness. "Our unique management software and leading-edge technology combine to provide optimum and scalable solutions, helping spur our growth along with ensuring top-notch service for our customers," he said. About Multi-User Solutions Multi-User Solutions (www.multiuser.com), a subsidiary of Computone Corporation (OTC BB: CMPT), provides nationwide on-site service, Help Desk support, operating system operating system (OS) Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs. support, systems integration, hardware maintenance, and logistics management Logistics Management is that part of Supply Chain Management that plans, implements, and controls the efficient, effective, forward, and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet to customers of turnkey software and hardware vendors in North America. Multi-User provides services to major software vendors and customers in more than 10,000 locations, focusing on Linux, SCO UNIX, Microsoft Windows NT and Novell(R). About Computone Corporation Computone Corporation (OTC BB: CMPT, www.computone.com) has been a pioneer and leader in the worldwide IT industry since 1984. Today, Computone designs, manufactures and markets a comprehensive line of intelligent servers used for secure remote network management, secure E-commerce, and remote access communications for Internet, LAN/WAN LAN/WAN Local Area Network/Wide Area Network and Windows NT/SCO UNIX/Linux and other Open Systems. Computone is also a leading producer of high-speed multiport I/O (Input/Output) The transfer of data between the CPU and a peripheral device. Every transfer is an output from one device and an input to another. See PC input/output. I/O - Input/Output boards, serving vertical markets including healthcare, retail/point-of-sale, banking and financial, telecommunications, Internet service providers Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. (ISPs), transportation, hospitality and education. Based in suburban Atlanta, Computone sells through a worldwide network of authorized and certified distributors. For fiscal 2000, ended March 31, 2000, Computone reported an increase of 10 percent in net sales Net Sales The amount a seller receives from the buyer after costs associated with the sale are deducted. Notes: This amount is calculated by subtracting the following items from gross sales: merchandise returned for credit, allowances for damaged or missing goods, freight over 1999. This press release contains certain forward-looking statements within the meaning of section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. With the exception of historical information contained herein, the matters discussed in this press release involve risk and uncertainties. Actual results could differ materially from those expressed in any forward-looking statement. All trademarks are properties of their respective owners. |
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