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Articles
1-90 out of 90 article(s)
| Title |
Author |
Type |
Date |
Words |
| ServiceLink incorporates CTI to improve appraisal process. |
|
Brief article |
Apr 1, 2008 |
193 |
| Shift report redesign: a midwest medical center uses server-based phone technology to streamline shift reporting. |
Brown, E. Victor |
|
Aug 1, 2007 |
2018 |
| Storacall launches eQualise. |
|
Brief Article |
Sep 6, 2005 |
127 |
| Pronexus announces ReadiVoIP. |
|
Brief Article |
Nov 19, 2004 |
199 |
| Onyx Software and SimpliCTI announce availability of CTI Adapter. |
|
Brief Article |
Aug 12, 2004 |
158 |
| Internet content to voice service introduced by PhoneAnything. |
|
Brief Article |
Nov 26, 2003 |
117 |
| Shoreline4.3 IP PBX empowers the mobile workforce; softphone, "find-me" call handling enable real-time response. |
|
|
Nov 17, 2003 |
575 |
| How long will VoIP be free? |
|
Brief Article |
Nov 1, 2003 |
274 |
| Aspect and 3Com team for new product offering. |
|
Brief Article |
Sep 2, 2003 |
152 |
| InterChange iQ 2000plus ships from Westell. |
|
Brief Article |
Aug 8, 2003 |
101 |
| Push-to-talk gets commoditized: Nextel's unique Direct Connect via mobile phone is gaining competitors. Is push-to-talk the key to business users? |
Coleman, Christa L. |
|
Jun 1, 2003 |
1009 |
| What's on the technology horizon? Six perspectives--part 1. (Business of Technology). |
|
|
May 1, 2003 |
2095 |
| Secure Technology available now from Nortel. |
|
Brief Article |
Apr 17, 2003 |
106 |
| We want one-stop shopping! Making sense of all your wireless voice and data service options isn't easy. Is it too much to ask for one neat package? |
Coleman, Christa L. |
Industry Overview |
Apr 1, 2003 |
874 |
| Voice over IP goes wireless: VoIP promises great cost savings, but quality of service and security are still issues to consider. |
Vacca, John R. |
|
Feb 1, 2003 |
1614 |
| Superior TDM-based Contact Centers today with migration path to IP. |
|
Brief Article |
Nov 1, 2002 |
290 |
| PipeCall communications service available from Pipemedia. |
|
Brief Article |
Oct 15, 2002 |
129 |
| Voice application and infrastructure testing: a "win-win" proposition. (Product and Services Selection Guide). |
Grzybinski, Charlie |
Buyers Guide |
Aug 1, 2002 |
1760 |
| BT launches new Internet telephony service. |
|
Brief Article |
Jul 4, 2002 |
130 |
| Computer -- telephony integration: what it is and how to use it. (Product and Services Section Guide). |
Day, Charles E. |
|
Jul 1, 2002 |
2185 |
| Welcome to INTERNET TELEPHONY[R] Conference & Expo #6. |
|
|
Jul 1, 2002 |
478 |
| Winning VoIP solutions; World Cup, U.S. enterprises opt for multifunction communications technology. (Special focus: Voice over IP). |
|
Cover Story |
Jun 1, 2002 |
3380 |
| VoIP: more than long-distance savings. (Trends). |
Anderberg, Ken; Bersch, Carren; Kelly, Sean; Peckham, Ray |
|
Jan 1, 2002 |
400 |
| The brave new world of internet telephony in the contact center. (High Priority!). |
|
Editorial |
Jan 1, 2002 |
1342 |
| IP telephony. (eSales-Service.com[TM] feature). |
Smith, James R. |
Technical |
Jan 1, 2002 |
3277 |
| The rise of the enterprise IP telephone: alternative to PBX systems provides new functionality. (Telephony/CTI: next-generation phones). |
Kay Carman, Melissa |
|
Nov 1, 2001 |
680 |
| Voice Over Internet Protocol Claims Spur Disagreement. |
GRAVES, BRAD |
|
Oct 29, 2001 |
1183 |
| Web-Enabled Contact Center Offering From Amcat And TeleSpear. |
|
Brief Article |
Oct 1, 2001 |
92 |
| Telecom threat: New technology could shake up the telecom market--and Telmex knows it. |
Tuynman, Josh |
Brief Article |
Aug 1, 2001 |
644 |
| RADVISION Bolsters European Presence. |
|
Brief Article |
Aug 1, 2001 |
110 |
| Dialpad Gains Asian Presence. |
|
Brief Article |
Jun 1, 2001 |
108 |
| Down but not out. |
Kelly, Sean |
|
May 1, 2001 |
376 |
| IP telephony ready to explode into corporate world. |
Edwards, Morris |
|
May 1, 2001 |
1740 |
| VoIP and snowflakes. |
Liebmann, Lenny |
|
May 1, 2001 |
825 |
| CallCenter@nywhere 4.0 Activates. |
|
Brief Article |
May 1, 2001 |
119 |
| Sonus Joins Comverse For Enhanced Service Offerings. |
|
Brief Article |
May 1, 2001 |
85 |
| NIST'S TEST TOOLS FOR INTERNET TELEPHONY WILL HELP INDUSTRY CONVERGE DISJOINT APPLICATIONS. |
|
Brief Article |
Mar 1, 2001 |
196 |
| Viagra For The Profit-Driven Soul. |
Tehrani, Rick |
|
Feb 1, 2001 |
1210 |
| Latest conferencing products. |
|
Product Announcement |
Feb 1, 2001 |
1654 |
| Computer Telephony Buyers Guide. |
|
Buyers Guide |
Feb 1, 2001 |
2454 |
| Latest telephony and CTI products. |
|
Product Announcement |
Feb 1, 2001 |
1637 |
| Benefiting from VDV. |
Gilman, Rick |
|
Oct 1, 2000 |
1280 |
| This path could make all the difference. |
Metzler, Jim |
|
Sep 1, 2000 |
1352 |
| VoiceXML 1.0 Comes To Call. |
Piven, Joshua |
|
Sep 1, 2000 |
1710 |
| AOL BUYS STAKE IN VOICE RECOGNITION. |
|
Brief Article |
Jul 10, 2000 |
115 |
| One-platform call center levels the playing field. |
Henderson, Jay |
Buyers Guide |
Jun 1, 2000 |
1241 |
| Optical innovation benefits end users. |
Stewart, Alan |
|
Jun 1, 2000 |
1891 |
| RAS platforms transition. |
Gatens, Dennis |
|
Jun 1, 2000 |
1401 |
| IDC Launches Web Talk 2000: Event Explores Opportunities In A Market That Will Reach $19B By 2004. |
|
Brief Article |
Mar 6, 2000 |
176 |
| The Promise of Converged Networks. |
Allain, Brian |
|
Feb 1, 2000 |
776 |
| NEW NET SERVICE OFFERS MASS MARKET WEB TELEPHONY FOR APPLE USERS. |
|
|
Jan 10, 2000 |
378 |
| Unifying communications. |
Osowski, Kenneth |
|
Sep 1, 1999 |
1383 |
| Computer Telephony Solution Reduces No-Shows. |
Steele, Andrew |
|
Sep 1, 1999 |
1243 |
| Integrating Computer Telephony Systems with CompactPCI Technology. |
Zary, Martin |
|
Aug 1, 1999 |
1289 |
| S.100: Get onboard or get out of the way. |
Kelly, Kathleen |
|
Jul 1, 1999 |
1087 |
| The time is right. |
Wallner, Paul |
|
Jul 1, 1999 |
922 |
| Wireless frontiers. |
Barnes, Graham |
|
Jun 1, 1999 |
847 |
| VoIP and ATM heat up the comm server market. |
Holley, Christine |
|
May 1, 1999 |
1064 |
| Seeking the high-tech Holy Grail. |
Careless, James |
|
Feb 1, 1999 |
1427 |
| Computer Telephony Buyers' Guide. |
|
Buyers Guide |
Feb 1, 1999 |
2748 |
| Lives and livelihoods on the line. |
Straub, Kris |
|
Sep 1, 1998 |
3508 |
| Quality at a lower cost. |
Meier, Kathy |
|
Aug 1, 1998 |
1007 |
| Payback in less than a year. |
Kahn, David; Angel, Nestor |
|
Jun 1, 1998 |
1457 |
| Optimizing outbound calls. |
Tenbush, Ron |
|
Apr 1, 1998 |
1117 |
| One network? |
|
Interview |
Mar 1, 1998 |
2909 |
| Managing info-mania. |
Staples, Joe |
Brief Article |
Feb 1, 1998 |
703 |
| Just pick up your computer and dial. |
Dresner, Steven |
|
Feb 1, 1998 |
736 |
| Say goodbye to key phone systems. |
|
Brief Article |
Feb 1, 1998 |
525 |
| Check your pulse. |
Bettan, George |
Brief Article |
Feb 1, 1998 |
571 |
| Voice meets data - closer and faster. |
Silling, John |
|
Feb 1, 1998 |
868 |
| Growing pains. |
Edwards, Morris |
|
Jan 1, 1998 |
1227 |
| The evolution of a call center at Sarasota Memorial Hospital. |
Ballard, Brent |
|
Oct 1, 1997 |
1403 |
| Speak carefully; this is a big schtick. |
Hotch, Ripley |
Editorial |
Oct 1, 1997 |
611 |
| Beyond call centers. |
O'Keeffe, Tom |
|
Oct 1, 1997 |
1162 |
| Close calls. |
Davis, Mac |
|
Oct 1, 1997 |
659 |
| CTI: emerging technology. |
Korzeniowski, Paul |
|
Oct 1, 1997 |
1470 |
| Getting the most out of packet voice. |
Noah, Matt |
|
Sep 1, 1997 |
806 |
| Call centers in cyberspace. |
Kaufman, Harvey |
|
Jul 1, 1997 |
905 |
| Internet telephony - myth, menace or opportunity. |
Dern, Daniel |
|
May 1, 1997 |
1089 |
| Breaking out of the box. |
Stewart, Jim |
|
Apr 1, 1997 |
1418 |
| Fujitsu and Applied Voice Technology team to deliver unified messaging and desktop CTI to users. |
|
|
Jan 27, 1997 |
691 |
| Internet telephony: almost ready for prime time. |
Edwards, Morris |
Column |
Jan 1, 1997 |
1262 |
| Changing the way we do business. |
Buckle, Tom |
Cover Story |
Nov 1, 1996 |
1403 |
| Riding The Bus To Computer Telephony Solutions; Shipments of Industry-Standard SCbus Ports Pass Million Mark. |
|
|
Oct 7, 1996 |
524 |
| Long-distance service for Netizens: Internet telephony software makes long-distance calls more affordable. |
Kimble-Ellis, Sonia |
|
Sep 1, 1996 |
620 |
| Standards for CTI: hard choices ahead. |
Edwards, Morris |
Column |
Sep 1, 1996 |
1235 |
| Why telcos are scared of the Internet. |
Tanzillo, Kevin |
Column |
Jul 1, 1996 |
743 |
| Internet telephony market to grow to 16 million users by 1999; New IDC report examines the Internet telephony market as it shifts from a specialty to a mainstream market. |
|
|
Jun 12, 1996 |
606 |
| A marriage made in cyberspace. |
Seybold, Patricia |
|
Apr 1, 1996 |
769 |
| The telephone as computer. |
Aversano, Nina |
|
Sep 22, 1989 |
2952 |
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