Computer Telephony Institute and Artisoft Team Up To Offer Industry-Leading Interactive Voice Response Skills Training.LAFAYETTE, Calif.--(BUSINESS WIRE)--Oct. 11, 1999-- Artisoft's Visual Voice Toolkit To Be Offered in Popular Online Engineer Certification Courses The Computer Telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration Institute today announced that it has chosen Artisoft's Visual Voice(R), the industry's most flexible telephony development toolkit, as part of its Computer Telephony Engineer (CTE (Coefficient of Thermal Expansion) The difference between the way two materials expand when heat is applied. This is very critical when chips are mounted to printed circuit boards, because the silicon chip expands at a different rate than the plastic board. ) student certification kit. Using Visual Voice(R), participants in the CTE courses will now have access to a hands-on practice lab for interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) skills training. CT Institute's curriculum was developed to certify engineers in product and vendor-independent computer telephony integration Computer Telephony Integration - Computer Telephone Integration (voice and data convergence) technical training. In addition to the fundamental CTE voice networking, data networking and computer telephony integration core courses, the CT Institute also provides solutions courseware to address the most popular convergence solutions, including IVR, call center and unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. . Using Artisoft's award-winning Visual Voice toolkit, CTE students will have the ability to create scaleable, enterprise-wide telephony applications that span multiple computers over Local Area Networks (LANs), Intranets, and the Internet. "CT Institute is pleased to offer Artisoft's Visual Voice telephony toolkit as part of our IVR course materials," said Jim Phillips For the football player of the same name see Jim Phillips (football player). James Phillips (born 1 September 1860, Pleasant Creek, now Stawell, Victoria, died 21 April 1930 at Burnaby, British Columbia, Canada) was a Victorian First-class cricketer and Test match , Director of Curriculum Architecture for CT Institute. "The software allows students to build a fully functional IVR system in their multimedia PCs. This keeps the labs focused on the general IVR issues without having to learn product-specific configurations," he added. Visual Voice is a collection of ActiveX components and graphical utilities that allow developers to quickly build sophisticated Windows-based telephony applications. Harnessing the power of Visual Voice, developers can build voice mail, IVR, banking, employee benefits, and other telephone inquiry applications that allow access to databases from a touch-tone phone. Visual Voice applications can be extended to include text-to-speech, voice recognition, multi-party conferencing, and multi-line faxing. "We are pleased that CT Institute has selected Visual Voice to be a vital part of its IVR curriculum," said Greg Gies, Artisoft Visual Voice product manager. "The CTE courses are key to providing technicians with the required expertise that will allow them to grow this dynamic convergence market. Given its usage by over 8,000 developers, Visual Voice is a natural and solid addition to the CTE curriculum." About Computer Telephony Institute CT Institute developed the Computer Telephony Engineer (CTE) certification program working with switch and CT manufacturers, value added resellers (VARs), and interconnect manufacturers. Quality content and a proven teaching methodology define the CT Institute's programs. The vendor independent CTE curriculum, and its high stakes certification process, has been endorsed by convergence industry leaders including the Multimedia Telecommunications Association (MMTA MMTA MultiMedia Telecommunications Association MMTA Minor Metals Trade Association MMTA Missouri Music Teachers Association MMTA Minnesota Music Teachers Association MMTA Massachusetts Music Teachers Association MMTA Michigan Music Teacher's Association ), Dialogic, an Intel Company, and the Society of Telecommunications Consultants (STC STC Supplemental Type Certificate (FAA) STC Society for Technical Communication STC Subject to Change STC Surf the Channel (website) STC Sound Transmission Class STC Singapore Turf Club ). The CTE courses are available through all major distribution channels that focus on the computer telephony integration marketplace. Please visit www.ctinstitute.com for more information. About Artisoft Artisoft, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ASFT ASFT Airport Surface Friction Tester ) of Cambridge, Mass., is a recognized leader in providing easy-to-use, affordable computer telephony and communications software solutions for small- to medium-sized businesses. Artisoft's innovative software products have received more than 100 industry awards including "Product of the Year", "Best of Show" and "Editors' Choice" by PC Magazine, VARBusiness, CT Magazine and CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Magazine among others. The company distributes its products through a network of distributors and value-added resellers in more than 100 countries around the world. For more information, please call Artisoft at 800-914-9985 or visit http://www.artisoft.com. Artisoft and Visual Voice are registered trademarks of Artisoft, Inc. CTE is a service mark of the Computer Telephony Institute. All other company and product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated. |
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