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CompuCredit's Aspire Visa Retains J.D. Power and Associates to Validate Ongoing Internal Research.


Business Editors

ATLANTA--(BUSINESS WIRE)--Jan. 10, 2001

Atlanta-based CompuCredit Corporation (NASDAQ NASDAQ
 in full National Association of Securities Dealers Automated Quotations

U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on
: CCRT CCRT Core Conflictual Relationship Theme
CCRT Conseil Canadien de la Réadaptation et du Travail (Canadian Council on Rehabilitation and Work)
CCRT Cape Cod Rail Trail (Massachusetts, USA) 
), marketer of the Aspire(R) Visa(R) credit card, excels in the area of customer satisfaction, according to according to
prep.
1. As stated or indicated by; on the authority of: according to historians.

2. In keeping with: according to instructions.

3.
 internal surveys conducted regularly by the company.

The company has also retained J.D. Power and Associates to validate its ongoing internal research.

For the CompuCredit surveys, 400 randomly selected Aspire Visa customers were interviewed by telephone about overall satisfaction with customer service. Another 400 customers were interviewed about their satisfaction with their Aspire Visa credit card, CompuCredit's signature product. Measures used to gauge customer satisfaction included questions regarding CompuCredit's automated au·to·mate  
v. au·to·mat·ed, au·to·mat·ing, au·to·mates

v.tr.
1. To convert to automatic operation: automate a factory.

2.
 menu, the length of waiting time to speak to a customer service representative, the representative's courtesy, manner and knowledge and the customer's overall satisfaction with the handling of their call.

"We conduct our own customer satisfaction surveys on an ongoing basis, so we already knew first-hand that our customers were very satisfied with CompuCredit and the Aspire Visa," said David Hanna, chairman and chief executive officer of CompuCredit. "We're going to continue to do everything we can - and then some - to take care of our customers and earn their loyalty."

Headquartered in Agoura Hills, California For the unincorporated community, see .

Agoura Hills is a city (incorporated in 1982) in Los Angeles County, California, and has the ZIP code 91301. The population was 20,537 at the 2000 census. This city on the Ventura Freeway (U.S.
, J.D. Power and Associates is a global marketing information services See Information Systems.  firm operating in key business sectors including market research, forecasting and customer satisfaction. The firm's quality and satisfaction measurements are based on actual customer responses from more than one million consumers annually. J.D. Power and Associates can be accessed through the World Wide Web at www.jdpower.com. Media e-mail contact: matthew.scroggs@jdpower.com. This press release is provided for editorial use only.

CompuCredit Corporation is a credit card company that uses analytical techniques An analytical technique is a method that is used to determine the concentration of a chemical compound or chemical element. There are a wide variety of techniques used for analysis, from simple weighing (gravimetric) to titrations (titrimetric)to very advanced techniques using , including sophisticated computer models, to identify consumers who it believes are credit-worthy and are often turned down by more traditional consumer credit providers. CompuCredit markets unsecured Aspire(R) Visa(R) credit cards through direct mail, telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations.  and the Internet. In July 1999, CompuCredit launched its consumer web site, www.aspirecard.com through its Internet marketing See Internet advertising.  services subsidiary AspireCard.com, Inc. Consumers can apply online and receive a credit decision within seconds. CompuCredit also markets life insurance, card registration, buying club memberships and travel services to its cardholders. Aspire Visa cards are issued by Columbus Bank and Trust Company under an agreement with CompuCredit. CompuCredit completed its initial public offering in April of 1999 and was included in the Russell 2000(R) Index in July 1999 and the NASDAQ FIN-100 Index in May 2000. For more information, visit the company web site at www.CompuCredit.com.
COPYRIGHT 2001 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2001, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Jan 10, 2001
Words:429
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